Remote Engineering, Representative

Job Description

We are seeking a motivated and detail-oriented engineer to join the India Field Service Center (IFSC) in Manesar. In this role, you will deliver hands-on technical support and service for our product portfolio, resolving customer issues efficiently and cost-effectively, while implementing preventive measures to ensure lasting customer satisfaction and success.

This is an on-site role at the India Field Service Center (IFSC) in Manesar.

Key Duties and Responsibilities:

• Perform repair and refurbishment of supported instruments, modules and parts.

• Conduct functional testing of repaired or refurbished equipment in accordance with factory standards.

• Follow Standard Operating Procedures (SOPs) and checklists for all repair, testing and refurbishment activities.

• Respond to technical inquiries from internal and external customers, ensuring timely resolution and customer satisfaction.

• Contribute to technical projects and continuous improvement initiatives to enhance quality and operational efficiency.

• Maintain workstations and test stations, including daily housekeeping and ensure all calibration tools are valid and qualified.

• Accurately and promptly record repair data and information using reporting systems (e.g. SAP CRM, internal dashboards, etc).

• Engage in continuous learning including technical and soft skills, through classroom, practical or computer-based training.

• Collaborate with team members, engineers, coordinators, supervisors and managers to support daily Field Service Center operations.

• Develop and sustain effective working relationships across departments to support organizational objectives.

• Contribute to ongoing improvements in daily operations to better serve customers and work more efficiently.

• Perform routine and non-routine testing, troubleshooting, repairs and quality checks on Agilent instruments, often independently with minimal supervision.

• Evaluate test data and verify instrument functionality while adhering to Quality System standards, safety, cleanliness and ESD protocols.

• Adapt effectively to change, demonstrating openness to new ideas, responsibilities, and job assignments or rotations.

Qualifications

• Bachelor’s or Master’s Degree or equivalent in engineering, or a related technical field.

• Typically, at least 2+ years of relevant experience for entry to this level.

• Knowledge of Agilent LC and GC products. Agilent GCMS and LCMS knowledge is an advantage.

• Hands-on experience in repair, maintenance or testing of instruments is preferred.

• Ability to work independently and proactively. Strong critical thinking and problem solving skills.

• Customer-focused mindset with the ability to manage technical queries effectively.

• Ability to work both independently and collaboratively in a dynamic environment.

• Strong interpersonal skills with the ability to build relationships, demonstrate urgency and provide exceptional service to internal and external customers.

• Good understanding of the service business, drive for results and the ability to make timely and sound decisions while keeping the customer in mind.

• Proficiency with reporting tools or systems (e.g. SAP CRM, SAP ECC) is an advantage.

• Strong communication skills and willingness to continuously learn.

• Excellent command of English, with fluency in both English and the local language.

Additional Details

Travel Required:

Shift:

Duration:

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