United States onlyJob Description
Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide the support that keeps labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.
As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software, and consumables is key. Applying your communication skills, creativity, and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest levels of customer service are how you will build customer success.
Your Role:
As a Field Service Engineer, you will be responsible for supporting our customers with on-site installation, implementation, maintenance, and repair of company and multi-vendor systems solutions. Our varied product lines include hardware, software, and networking products as well as operating systems.
Responsibilities Include:
Installs and optimizes hardware/software/network products and configurations at customer sites.
Diagnoses and resolves product performance problems.
Performs maintenance and repairs.
Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
Deliver fully integrated solutions, which may include peripherals, communications, operating systems, and application software.
Train other field engineers and customers in the solutions.
Territory Coverage:
This is a multistate territory with primary coverage in PA, DE, and Southern NJ.
The ideal candidate must reside within the territory.
Candidates who reside within a 25-mile radius of the Greater Philadelphia area are highly preferred.
Daily Travel is expected, with overnight and weekend travel as needed.
The ability to travel up to 25%.
Must have own means of transportation unless a company vehicle is provided.
Job Requirement:
Must consent to participate and meet Agilent-approved customer/vendor credentialing requirements necessary to gain access to customer sites. Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, tc.
Qualifications
Bachelor's degree within the science field (e.g., chemistry, analytical chemistry, biochemistry, biotechnology) or equivalent experience.
At least 4+ years of experience in a similar position or experience as an end user.
Experience with troubleshooting and problem-solving Agilent Atomic spectroscopy and ICP-MS products is required.
Experience with the Agilent solutions is desired but not essential.
Verbal and written communication is clear, respectful, and timely.
The position requires an active, valid driver's license.
You enjoy traveling and visiting customers.
Travel (25%) within the territory.
Brazil only
Ireland only
Spain only
