Enterprise Scheduling Coordinator (onsite in Beerse)

Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com

We are collaborating with a leading pharmaceutical company based in Belgium and are currently seeking a qualified individual for the crucial position as Enterprise Scheduling Coordinator at our vendor’s office in Beerse. This role focuses on efficiently scheduling and coordinating Agilent engineers for on-site maintenance activities, while maintaining and updating a detailed service calendar to ensure the highest levels of customer satisfaction.

The main objectives of this position are to:
• Serve as the first point of contact for contract-related queries while representing Agilent Technologies with a strong commitment to customer satisfaction in a dynamic pharmaceutical environment.
• Effectively plan and schedule engineers for on-site maintenance activities.
• Manage and update service schedules, ensure timely and successful completion of maintenance tasks, and respond promptly to breakdown and repair requests.
• Work in partnership with customer(s) internal & third-party vendors.
• Effectively handle contractual response times, minimizing rescheduling and delivering services within satisfactory timelines.
• Build successful customer relationships, prioritizing customer requirements and keeping customers informed of any scheduling changes.
• Accurately track billable activities to ensure precise monthly invoicing for the customer.

Your Responsibilities will also include:
• Performing daily administrative tasks such as processing quotation requests, raising purchase orders, and reconciling costs.
• Responding to customer and vendor inquiries via phone and email.
• Managing customer assets and ensuring inventory records remain accurate.
• Monitoring performance metrics to ensure maintenance and repair requests are completed within agreed timelines.
• Creating and managing service orders while maintaining up-to-date information in the SAP CRM system.
• Contributing positively to the team environment by demonstrating ownership, collaboration, and a strong commitment to customer satisfaction.

Qualifications

CORE SKILLS REQUIREMENTS:
• First experience in an administrative, scheduling or customer-focused position (a university degree in Life Science or Technical field or equivalent would be an advantage).
• Full proficiency in Dutch and English.
• A background/previous experience working in a laboratory environment and GMP would be a strong plus.
• Experience in SAP and Microsoft Office is desired.

We seek individuals who demonstrate:
• Ability to be a key teammate, take ownership and help your colleagues with a positive demeanor.
• Ability to handle sudden changes in priorities.
• Shown ability to problem-solve and multi-task.
• Strong planning, organizational and time management skills.
• Ability to handle customer and vendor requests via telephone, email, web.
• Knowledge of planning and administrative tools is preferable.
• Excellent communication skills – verbal, written & listening.
• Willingness and enthusiasm to participate in on-going training and development.

We offer:
• Permanent contract in a fast-growing global company.

• Competitive compensation and benefits package (yearly company bonus, private health care, pension scheme, discounted stock purchase plan, medical & life insurance).
  • Exciting projects in a dynamic collaborative team grounded on an agile culture.
  • Career development opportunities in an international company.

• Work-Life-Balance.

• Permanent contract in a fast-growing global company.

Additional Details

Travel Required:

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