Customer engineer

Job Description

This role entails providing not only hands-on technical but also application support to our customers and colleagues. Work on-site at a variety of labs and support the customers with product solutions across GC/LC/GCMS/ LCMS, as well as multi-vendor systems solutions.

We will make sure you get all the training and development opportunities you need to become the best in your field, including learning about new applications and workflows in Agilent’s state-of-the-art demo facility

• Install and optimize hardware/software/network products, perform maintenance and repairs, diagnose and resolve product performance issues, address applications related issues and provide end-to-end solutions at customer sites; deliver fully coordinated solutions, which may include peripherals, communications, operating systems, and applications software.

• Ensure customer satisfaction by guiding and training users on preventive maintenance and configurations, as well as how to effectively use the systems to their advantage. Demonstrate and train customers how to use and optimize high end features of Agilent' software platforms to their benefit. Additionally, share your expertise and train other Service Engineers across Agilent's product solutions!

• Work with the sales team to deliver bespoke one-to-one consulting related to the customer's specific application needs.

• In addition, develop innovative application solutions across various market segments like Environmental, Food, Energy & Chemicals and Pharmaceutical. Applying interpersonal skills, creativity and a can-do approach are fundamental for the role.

Qualifications

The candidate requirements:

• Master’s degree in chemistry, Food, Environment, Molecular Biology, Biochemistry or similar background in life sciences,

• Expertise in analytical techniques and method development (GC/ HPLC/UHPLC/ MS) in a similar position or as an End-user,

• Problem-solving skills, particularly for fixing, applications support and/or general instrument maintenance,

• Experience with the Agilent solutions is desired but not essential.

Apart from these more technical skills, we are also looking for:

• a strong desire to learn and expand your skill set,

• enjoy working remotely, whilst engaging and visiting customers on-site,

• excellent written and verbal communication skills,

• the ability to coordinate and prioritize efficiently,

• a strong attention to detail and processes, ensuring compliance with Agilent's Quality standards,

• ability to handle customer expectations and balance customer requirements with business needs.

Additional Details

Travel Required:

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