IT Product Manager

Hi, We’re AffiniPay!

AffiniPay is a leading fintech company, based out of Austin, Texas. As the market leader in professional services payments and practice management software, AffiniPay’s tech products serve legal, accounting, architectural, engineering and construction firms. AffiniPay has been recognized as one of Inc. 5000’s fastest growing companies in the U.S. for 11 years in a row, and as a result, our teams continue to grow as well!

Our Information Systems Team is in search of an IT Product Manager to work at the intersection of our business operations and technology teams in order to facilitate the development and enhancement of our strategic technology projects. You will own the Information Systems product roadmap, understanding what our internal teams need when it comes to new tools to be built, integrations with other platforms, and implementing new systems as needed. You are someone who has successfully developed product roadmaps for internal business systems as well as overseen how these roadmaps should be executed. Ideally, you have a passion for understanding both the technical side of how these systems work as well as why they are critical for the functionality of the business.

Your Day to Day:

• Partner with the IT Leadership team to develop the Information Systems Team roadmap including the tools that need to be built, implemented or integrated within our existing systems
• Lead the requirements gathering process, working closely with stakeholders to understand business needs, determine fit, and timeline for the roadmap
• Work cross functionally throughout the organization to understand system needs and then develop, get alignment, and communicate the roadmap to key stakeholders and internal customers
• Analyze and prioritize projects based on customer needs, business value, and technical feasibility
• Identify deliverables by functional group, with clear priorities and target timelines
• Clearly identify various functional touch points, hand-offs, dependencies and risks
• Work with the IT team to set and manage priorities and set a cadence of consistent status updates to the key stakeholders
• Facilitate important metric definition, document data requirements and reporting needs
• Define Success criteria and monitor/track
• Incorporate Business Intelligence/Data Analytics, KPI tracking and reporting
• Keep the SVP, Information Systems updated on key dates and deliverables and escalate decision making, changes as needed
• Regularly collect stakeholder feedback, with focus on team and process optimization, consistencies, efficiencies and enable continuous improvement

About You:

• Bachelor’s degree in Business, Project Management or other related field
• 3+ years of experience leading projects/product launches related to internal business systems
• Experience with roadmaps for go-to-market, cloud integration systems, and business intelligence/data analytics systems
• Familiarity with cloud platforms, specifically AWS and/or Azure, and their related infrastructure, environments, and services
• Familiarity with Project Management tools such as Asana
• Proficiency in coordinating large IT projects with dependencies on other teams while ensuring adherence to timelines and achieving successful outcomes
• Strong problem-solving skills, complemented by experience in analytical planning and strategy
• Excellent communication and teamwork skills, particularly in cross-cultural collaborative settings
• Excellent facilitation skills with ability to inspire change at higher levels
• Demonstrated ability to translate model business processes and convert requirements into business applications
• Ability to manage multiple projects simultaneously with a high degree of proficiency
• Self starter, motivated to drive success of project team
• Ability to multitask and adapt in a fast-paced, dynamic environment

NIce to Haves:

• Prior Business Analyst experience
• Technology, payments, accounting, legal industry knowledge

Our Story

Founded in 2005, AffiniPay’s mission is to build technology products that helps professionals focus on the work they love. As the leader in the professional payments industry, AffiniPay’s products serve legal, accounting, architectural, engineering and construction firms. Our portfolio of software solutions include MyCase (Legal Practice Management Software), CASEpeer (Practice Management for Personal Injury Firms), Docketwise (Immigration & Case Management Software), (Soluno (Legal Accounting), and Woodpecker (Legal Document Automation). Our portfolio of payment solutions include LawPay (Legal), AffiniPay for Associations (Associations), CPACharge (Accounting Professionals), and ClientPay (Architect, Engineer, and Construction). AffiniPay’s products serve over one hundred thousand users, and we are noted as one of the fastest growing tech companies in Austin, Texas. We are constantly looking for talent to join our team to continue playing a key part in unlocking our potential.

Diversity, Equity & Inclusion at AffiniPay

At AffiniPay, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach.

Benefits that Benefit You!

As a people first culture, we believe it is important that our teammates are happy, healthy, and productive. In order to best support that, AffiniPay provides award-winning benefits that can make a difference in your life - right now and for the future.

• All employees receive fully covered medical, dental and vision coverage - Choose from our 2 available health plans based on what fits you and/or your family!
• Have some fur babies? - We offer them insurance too!
• RELAX and enjoy your time away with our flexible paid time off policy!
• We will help you plan for your future - 401K, or RRSP if in Canada, with a company match
• Competitive compensation packages that include mid-year and end-of-year bonuses and equity options for all full-time employees
• Health Wellness Program that includes nutrition consultations, mental health apps, and access to discounted memberships
• Have plans to grow your family? - Parental resources, including 16 weeks of paid time off for primary caregivers
• Professional development opportunities including mentorships, leadership programs and our AffiniPayU courses
• We believe it is important to give back with our Matching Gift Program and organized activities focused on donations, volunteerism and supporting the local communities throughout the country
• D&I initiatives provide educational opportunities regarding multicultural issues, tolerance, and celebrating diversity among our entire staff
• An incredible, in-office experience at our headquarters in Austin and San Diego including free lunch delivery, a fully stocked kitchen, and some “sweet” surprises for those afternoon pick-me-ups