IT Services Intern

Company Information

At Advarra, we are passionate about making a difference in the world of clinical research and advancing human health. With a rich history rooted in ethical review services combined with innovative technology solutions and deep industry expertise, we are at the forefront of industry change. A market leader and pioneer, Advarra breaks the silos that impede clinical research, aligning patients, sites, sponsors, and CROs in a connected ecosystem to accelerate trials.

Company Culture

Our employees are the heart of Advarra. They are the key to our success and the driving force behind our mission and vision. Our values (Patient-Centric, Ethical, Quality Focused, Collaborative) guide our actions and decisions. Knowing the impact of our work on trial participants and patients, we act with urgency and purpose to advance clinical research so that people can live happier, healthier lives.

At Advarra, we seek to foster an inclusive and collaborative environment where everyone is treated with respect and diverse perspectives are embraced. Treating one another, our clients, and clinical trial participants with empathy and care are key tenets of our culture at Advarra; we are committed to creating a workplace where each employee is not only valued but empowered to thrive and make a meaningful impact.

Job Overview Summary

Our Summer Intern Program is aimed at providing an enriching and mutually beneficial experience that empowers young talent with the skills, knowledge, and values needed to excel in their chosen fields and potential careers at Advarra. In addition to their working teams, the cohort will have regular opportunities to engage with each other and senior leaders from across Advarra to expand their networks and exposure to the business.

The IT Services Intern will work with the IT Services Team to support department initiatives. Assist in the capacity of a JR IT Coordinator, learning how to manage IT inventory; deliver functional, turn-key computers to new staff; answer questions from current staff and close out any computers that are returned. This position reports to the IT Services Manager.

Job Duties & Responsibilities

• Support the IT team in maintaining hardware, software, and other systems.
• Assist with troubleshooting issues and provide technical support.
• Assist in organizing and maintaining hardware and software inventory.
• Assist in performing hardware and software installation procedures.
• Perform software configuration on stand-alone as well as Domain joined computers and laptops.
• Perform minor repairs to equipment and arrange for other servicing needs.

• Perform other duties/projects as assigned.
• Carry out logistical duties such as helping out with arranging the shipping of new laptops and other hardware equipment to End Users
• Arranging the collection of legacy or retired IT assets from departed work colleagues upon separation from the business or upon asset replacement/retirement

Location

This role is open to candidates working remotely in the United States.

Basic Qualifications

• 1 year of work experience or pursuing an undergraduate/graduate level degree or accredited certification programs in the Information Technology, Computer related, or General Business fields
• Ability to participate in the cohort beginning Monday, June 2, 2025 and running through Friday, August 8, 2025 and work 40 hours per week between the hours of 9:00am and 5:00pm EST
• Must be currently authorized to work in the United States

Preferred Qualifications

• Strong verbal and written communication
• Strong analytical and problem-solving skills
• Ability to work well in teams
• Strong work ethic, personal integrity, and attention to detail
• Familiar with Windows 11 and Microsoft Office Suite
• Maintain a high level of confidentiality and discretion within the IT department

Physical and Mental Requirements

• Sit or stand for extended periods of time at stationary workstation
• Regularly carry, raise, and lower objects of up to 10 Lbs.
• Learn and comprehend basic instructions
• Focus and attention to tasks and responsibilities
• Verbal communication; listening and understanding, responding, and speaking

Advarra is an equal opportunity employer that is committed to diversity, equity and inclusion and providing a workplace that is free from discrimination and harassment of any kind based on race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, and gender identity), national origin, age, disability or genetic information or any other status or characteristic protected by federal, state, or local law. Advarra provides equal employment opportunity to all individuals regardless of these protected characteristics. Further, Advarra takes affirmative action to ensure that applicants and employees are treated without regard to any of these protected characteristics in all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and separation from employment.