Associate Training & Development Manager

Position Overview

The Associate Training & Development Manager is responsible for executing, maintaining, and continuously improving training initiatives and materials that support field readiness and consistent execution for the clonoSEQ Field Sales team. This role focuses on training content creation and lifecycle management, learning management system (LMS) administration and reporting, training program facilitation support, and enablement of key tools and workflows (including EMR-related training). The Associate Manager leads day-to-day execution for defined training workstreams within established strategy and collaborates regularly with Sales Training leadership, Marketing, Medical Affairs, Digital Health, and Customer Operations to ensure training materials are accurate, compliant, well-organized, and effectively deployed.

Key Responsibilities and Essential Functions

Training Content Creation, Review, & Maintenance

• Develop, revise, and maintain sales training materials (e.g., training presentations, facilitator guides, learner assessments) by synthesizing inputs from cross-functional partners and aligning to approved promotional messaging and training strategy
• Manage Medical, Legal, and Regulatory (MLR) review cycles by preparing and submitting materials, tracking decisions, resolving routine feedback conflicts, and following up with appropriate stakeholders as needed
• Own content management process to ensure training assets remain current, compliant, and well-organized

Training Facilitation Support

• Execute end-to-end training session logistics (both virtual and in-person), anticipating constraints (e.g., time zones, facilitator availability, materials readiness) and resolving routine issues to keep delivery on track
• Manage the production and administration of training sessions as needed (e.g., co-facilitation, breakout support, Q&A coordination), triaging learner questions, and documenting follow-up items for the appropriate SMEs
• Develop and manage systems to track attendance, completion, and follow-up actions for training programs
• Analyze training engagement trends and coordinate timely follow-ups, including management of the Training & Development team newsletter

Learning Management System (LMS) Administration

• Manage LMS administration (e.g., user access, course setup, content deployment) and troubleshoot routine issues by diagnosing root causes, applying standard fixes, and escalating system issues as needed
• Monitor and report on training completion, learner engagement, and effectiveness metrics; interpret results to identify gaps and recommend targeted reinforcement actions to Training & Development leadership
• Partner with Training & Development leadership to recommend and implement continuous improvements to training programs based on LMS data, learner feedback, and observed field needs

EMR Integration Training Support

• Develop, revise, and maintain training materials for EMR-related workflows by translating partner inputs into clear, role-based guidance in alignment with approved processes
• Lead the coordination of training updates in response to EMR updates and field team feedback by assessing impact, revising materials, and clearly communicating changes to stakeholders
• Serve as a primary training point of contact to coordinate field questions and feedback on EMR-related processes and tools, routing complex items to the appropriate SMEs

Cross‑Functional Collaboration

• Collaborate with Marketing, Digital Health, Customer Operations, and other internal partners to gather inputs and prioritize updates so training materials remain accurate, compliant, and aligned with approved processes
• Support conferences and internal meetings by assisting with training-related preparation and materials, as needed

All other duties as assigned

Position Requirements (Education, Experience, Other)

Required

• Bachelor’s degree plus 5 years of related experience, or master’s degree plus 3 years of related experience
• Minimum of 3 years of experience working within a highly regulated scientific field (e.g., pharma, biotech, hematology/oncology, medical device, and/or diagnostics)
• Experience administering a Learning Management System (LMS), including user access management, course setup, content deployment, basic troubleshooting, and related metrics dashboards
• Flexible and proactive approach including a strong personal drive and desire for feedback
• Strong team player and effective self-starter with a commitment to evaluating personal effectiveness
• Excellent written and oral communication and presentation skills
• A passion for the healthcare field and the power of technology to improve patient lives
• Agency-side experience may be applicable

Preferred

• MBA or scientific graduate-level degree (e.g., MPH, PharmD)
• Experience supporting cross-functional teams in a regulated healthcare environment
• Exposure to EMR integration, digital health solutions, or healthcare IT–related marketing efforts
• Exposure to hematology/oncology or immunology therapeutic areas
• Experience coordinating with external vendors or agencies

Working Conditions

• Position can be remote, but Seattle-based is preferred
• May require attendance at meetings scheduled outside of normal working hours, including some nights and weekends
• Occasional travel (~15%) will be necessary to engage with customers, support business goals, and facilitate team building with a primarily remote/WFH team

Compensation

Salary Range: $80,200 - $120,400

Other compensation elements include:

• equity grant
• bonus eligible