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Action for ChildrenAC

Field Engineer

Action for Children is a UK charity that protects and supports vulnerable children and young people by providing practical and emotional care, ensuring their voices are heard, and campaigning for lasting improvements to their lives.

Action for Children

Employee count: 1001-5000

Salary: 32k-32k GBP

United Kingdom only

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Field Engineer position with salary £31,500 per annum. Location: Homebased with travel throughout Scotland. Contract: Permanent – 35 hours per week. Benefits: 29 days annual leave, flexible maternity, adoption, and paternity packages, pension with employer contribution, staff discounts, Blue Light Card eligibility. Action for Children is a charity that protects and supports children. This role involves traveling, building relationships, and providing technical support.

Requirements

  • Foundation Qualification in ITIL
  • Qualifications and/or experience of other Standards associated with IT best practice
  • Exceptional customer service skills
  • Expertise in troubleshooting, diagnosing, and solving complex computer related problems
  • Familiar with the use of Help Desk systems
  • Experience of working in a technical field-based role
  • Strong working knowledge of computer hardware and networks
  • Proficient technical knowledge of MS-Windows operating system, Office 365, Azure and Active Directory
  • Experience in the provisioning and troubleshooting of Wi-Fi and basic networking, Cat5/6 cabling

Benefits

  • 29 days annual leave PLUS bank holidays, with up to 5 additional days for continuous service and option to buy or sell leave
  • Gain professional qualifications and excellent training/development opportunities
  • Flexible maternity, adoption, and paternity packages
  • Pension with up to 7% employer contribution with included life assurance cover
  • Staff discounts and Blue Light Card eligibility with 15,000 national retailer's discounts

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level

Salary

Salary: 32k-32k GBP

Location requirements

Hiring timezones

United Kingdom +/- 0 hours

About Action for Children

Learn more about Action for Children and their company culture.

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Action for Children is a prominent UK-based charity dedicated to protecting and supporting children and young people by providing practical and emotional care and support. Established in 1869 by Methodist minister Thomas Bowman Stephenson as the National Children's Home, the organization has a long and rich history of adapting to the evolving needs of vulnerable children and their families. Originally founded to provide a home for children living on the streets of London, it has since transitioned from primarily offering residential care to delivering a wide spectrum of community-based services. The charity's core mission is to ensure that every child has a safe and happy childhood and the foundations they need to thrive. It operates hundreds of services across the UK, working in partnership with local authorities and other organizations to deliver support where it is most needed.

The work of Action for Children is multifaceted, addressing a range of issues that affect children and young people. This includes early intervention to prevent neglect and abuse, support for disabled children, fostering and adoption services, and programs for young people facing challenges such as homelessness, substance misuse, and mental health issues. The charity is also a vocal advocate for children's rights, campaigning at a national level to influence policy and bring about lasting improvements to their lives. By combining direct, on-the-ground support with strategic campaigning and research, Action for Children strives to create a society where all children are valued and have the opportunity to reach their full potential. In the 2023/24 period, the organization helped 687,755 children, young people, and their families through its extensive network of services and dedicated staff and volunteers.

Employee benefits

Learn about the employee benefits and perks provided at Action for Children.

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Cycle to Work Scheme

A salary sacrifice cycle to work scheme.

Mental Health First Aiders

A team of colleagues trained as Mental Health First Aiders.

Generous Sick Pay Scheme

A generous sick pay scheme to support employees during illness.

Flexible Working

Includes the opportunity to request to work part-time or at home.

View Action for Children's employee benefits
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Action for Children

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