Payments Manager

WHO WE ARE:

ActBlue is a nonprofit that builds tech and infrastructure for Democratic campaigns, progressive-aligned causes, and people trying to make an impact in order to fuel long-term, people-powered change. If you’ve ever given online to a Democrat or progressive organization, chances are you’ve used our powerful online fundraising platform.

We put power in the hands of small-dollar donors and help thousands of groups — from presidential candidates to environmental organizations — build grassroots movements. We envision a democracy where everyone looking to make progressive people-powered change can easily and effectively deploy their resources, energy, and creativity to shape our country and futures. Each and every one of us, from the political activists to the tech innovators to the customer service pros, is fully committed to our mission.

THE OPPORTUNITY:

The Account Operations Team works with the many campaigns and organizations that use our tools, ensuring that new groups are set up on our platform correctly and facilitating the disbursement of funds raised using our tools to the thousands of campaigns and organizations fundraising through our platform.

To help support the scalability and sustainability of our operations, ActBlue is hiring a Payments Manager. In this role, you will oversee a wide range of payment processes to help them flow more efficiently, increase operational oversight into mission-critical payment functions, and be a key point of contact for our payments processing partnerships and front-line escalations organization-wide. You will also be managing a small team of specialists who manage the daily operations of our payment operations.

WHAT YOU WILL DO:

• Manage and develop a cohort of staff within the Account Operations team, ensuring that goals are met across all work streams under the team’s sphere of responsibility, including:
• Timely and accurate disbursement of all conduit funds to the thousands of campaigns and organizations fundraising on ActBlue.
• Maintenance and issue resolution for the thousands of individual merchant accounts managed by ActBlue
• Managing and monitoring ActBlue’s conduit banking systems
• Oversee many aspects of our internal payments and money movement operations functions, with a strong degree of autonomy, and ensure their smooth and efficient running including ACH processing, wire transfer processing, and other internal and external money-movement functions.
• Make suggestions and plans for continuous improvements (both small efficiency gains and strategic adjustments) of these operations
• Act as the key point of contact for both internal and external escalations relating to our payments, ACH, and banking partners for further resolution and investigation
• Act as the main liaison between ActBlue’s Finance, Engineering, and Product teams and counterparts at our payments processing, depository banking, and check processing partners to ensure timely resolution of any issues as they arise

WHAT YOU'LL BRING:

• Experience hiring, onboarding, and managing full-time staff strongly preferred
• 4+ years of experience working in payments operations or payment servicing at a card network, payments processor, financial institution, or other large-scale (>$1bn annual transaction/sales volume) fintech or e-commerce platform.
• Familiarity with key payments ecosystem participants, networks, and core concepts such as settlement timing, chargeback rules, NACHA rules, and credit card interchange rates
• Subject matter expertise in payments servicing and operations and an established track record of improving process efficiency and building and maintaining durable and scalable back-office processes to power high-volume payment platforms or processors
• Good working knowledge of the most important KPIs and metrics necessary to monitor the operational performance and efficiency of a payments platform and can own the implementation and management to such KPIs with little to no supervision
• Experience working with customer-facing teams to resolve complex operational issues that may arise such as missing payments, incomplete batch files, stuck payments, unsettled transactions and other similar scenarios.
• Experience working in an environment with engaged teammates, a dedication to fostering a collaborative and inclusive work environment, and openness to backgrounds and points of view that differ from your own.

LOCATION AND COMPENSATION:

This posting is for a full-time, remote, salaried position. Travel may be required on a limited basis to attend all-staff and departmental retreats (1-2 times per year). Additional travel may be required for select positions. ActBlue is currently authorized to support remote work employees in Arizona, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington D.C., Wisconsin and Wyoming.

Salary Range Details:

Salary Range: $81,370 - $99,395

ActBlue is committed to consistent compensation practices across our organization. Final salary offers will take into account factors such as candidate experience, interview performance and current team salary parity.

BENEFITS:

• Flexible work schedules and an unlimited time-off policy
• Fully paid and trans-inclusive health, dental, and vision insurance for employees and their families; plus fully-paid health reimbursement arrangement to use for out of pocket expenses and fully-paid short- and long-term disability
• Fully paid basic and AD&D life insurance and a voluntary supplemental life insurance option
• Dependent and health care flexible spending account options
• Employee Assistance Program (EAP) benefits for employees
• Automatic 2% Employer-paid 401K contribution, plus up to an additional 6% match on employee contributions
• A minimum of three months paid medical, family and parental leave (for all new parents, adoptions included)
• Commuter or home-office benefits, including a $1,000 home-office setup allowance for all new full-time remote employees
• Additional perks including quarterly snack deliveries and digital subscriptions to the Boston Globe & New York Times

ActBlue is unable to sponsor work visas at this time.

Bargaining Unit position: The terms and conditions of this position are subject to a collective bargaining agreement with the Campaign Workers Guild, the exclusive bargaining agent of covered ActBlue employees.

INCLUSION STATEMENT:

ActBlue is deeply committed to the principle of equal employment opportunity. We commit to retaining, developing, recruiting, and hiring a diverse staff community. We honor the dignity of all. We celebrate their unique qualities. And we recognize the wide range of human differences, backgrounds, and intersectional identities that enrich the workspace and help us better meet our mission. If you feel a connection to our mission and see your interests reflected in this job description we encourage you to apply - even if you don’t meet every requirement.

ActBlue is committed to providing reasonable accommodations to individuals with disabilities throughout the interview and employment process, including using our online system to apply for a position. If you would like to request an accommodation, please contact us at [email protected] to get started.

*ActBlue will never ask candidates to buy equipment, nor will we email from anything other than an actblue.com or actbluetech.com email address.