Product Specialist - North West Ireland

Main purpose of job

Our Product Specialists are the face of the Company, ensuring that clients are getting the best products and the best value for money. We pride ourselves on ensuring that the customer gets the best possible outcome, regardless of whether this means we make a sale. We strive to always be empathetic with clients' needs whilst maintaining professionalism, and we regularly request customer feedback to ensure we have the right people.

Key responsibilities, duties and tasks

• Carry out seating assessments in Ireland via home visits, care homes and hospitals with assessment chairs (including bariatric chairs), and beds as required
• Assist colleagues with upstairs deliveries of chairs/beds where required
• Carry out demonstration/training sessions and presentations to groups of prescribers as directed by Sales Managers
• Managing diary to ensure all parts required for booked jobs are available
• Complete required administrative work
• Ensure that all clients are receiving an excellent level of customer service from Accora
• Maximise sales activity by supporting the sales team when required
• Help develop new areas of business – geographically and new products
• Maintain and continually improve relationships with existing clients, particularly with key contacts
• Participate in product development
• Regular video conferences with head office
• Regular face-to-face meetings at head office – normally every 6 months
• Retain and maintain demonstration equipment in good condition
• Adhere to relevant quality and regulatory requirements at all times
• Maintain excellent levels of personal appearance and hygiene at all times

General expectations

• Maintain personal and professional development to meet the changing demands of the job and participate in appropriate training activities
• Undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job, whether that be on-the-job training, in-house training or external training courses
• Undertake health and safety duties commensurate with the post and as detailed in the Company’s Health and Safety Policy
• Act as an ambassador of the Company and promote the company brand, always displaying a positive image to customers and members of the public
• Live and breathe our core values – insight, determination and integrity; deliver to our mission statement and promote the Company’s long-term vision

Requirements

Qualifications and training

It is desirable that the postholder has:

• Qualification to A-level standard or equivalent

Experience and knowledge

It is desirable that the postholder has:

• Relevant product and industry knowledge
• Sales experience
• Experience working alone
• Face to face customer experience

Skills and abilities

It is essential that the postholder has/is:

• Effective and confident communication skills, with an excellent level of English
• Ability to work effectively both individually and in a team
• Ability to use initiative in a variety of challenging situations
• Good ICT skills

Other requirements

It is essential that the postholder has/is:

• Empathy and a genuine desire to help people
• Flexibility dealing with multiple and varying duties concurrently
• Positive, confident and determined approach
• Continuous improvement mindset
• Reliability
• Full, clean UK driving licence
• Prepared to stay overnight in hotels as necessary for maximum travel efficiency
• Located in North West Ireland

Benefits

• Competitive salary
• Company van, phone and laptop provided
• Training & development
• Annual leave: 25 days per year
• Company laptop provided

• About Accora:
• We are a dynamic and innovative company dedicated to designing and manufacturing assistive medical devices that enhance the lives of people who require extra support due to age, disability or injury. Our team is passionate about creating products that enable individuals to live as fully and independently as possible, with safety and comfort at the forefront of our design philosophy.
• This is a fantastic opportunity for an individual who is committed to making a positive impact in the lives of others and who shares our values of insight, determination, and integrity.
• If you are passionate about creating products that improve the lives of others and are looking for an exciting new challenge, we encourage you to apply for this role. To learn more about our company and the products we create, please visit our website at www.accora.care
• Please note: we take the protection of your personal data seriously and process it in accordance with GDPR and relevant data privacy laws. By applying, you consent to us processing your data for recruitment purposes. Your personal data will be securely stored and not shared with third parties without your consent. You have the right to access, correct, or delete your data. To do so, contact us at info@accora.care