United States onlyAt Accellor, we are a trusted consultant that uses best-of-breed Cloud technology to deliver superior customer engagement and business effectiveness for clients. We bring a deep understanding of Financial, Retail, High Tech, Healthcare, and retail verticals.
We’ve created an atmosphere that encourages curiosity, constant learning, and persistence. We encourage our employees to grow and explore their interests. We cultivate an environment of collaboration, autonomy, and delegation – we know our people have a strong work ethic and a sense of pride and ownership over their work. They are passionate, eager, and motivated – focused on building the perfect solution but never losing sight of the bigger picture.
This role is part of the Technology team and will require close collaboration with business stakeholders and product/engineering teams. Responsibilities include:
- Work with business owners/SMEs to understand automation opportunities and analyze them to identify process changes that need to happen
- Understand and document automation requirements
- Facilitate workshops with stakeholders to understand processes pain points and recommend the best combination of process reengineering and automation to deliver the most value.
- Perform root cause analysis to identify solutions that address the true source of issues.
- Conduct comprehensive analysis of current business processes, data analysis including gathering and documenting requirements, workflows, and data flows using standard business process modeling techniques and/or Process mining tools
- Partner with engineering teams and participate in design sessions. Identify use cases to validate/test the automation functionality
- Facilitate user acceptance testing, document the test results and help procure business approvals
- Own the change management & communication when going live with the new process and/or automation
Requirements
- Minimum 5-8 years of experience in an enterprise IT/eCommerce environment domain
- Good experience and expertise in Customer Care, Merchandising and Digital Operations
- Strong analytical skills and demonstrated expertise in performing process analysis
- Exposure to application integration, robotic process automation, machine learning, process mining and intelligent document automation
- Proficiency using BPM tools
- Business Process Management certification a plus
- Lean Six Sigma knowledge is an advantage
- Familiarity with customer care support software
