Payment Operations Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Job Description

Payment Operations Specialist

We’re looking for a detail-oriented and collaborative professional to join our Payment Operations team. This role ensures seamless financial transactions across our platforms—covering member payments, chargebacks, returns, and reconciliations. You’ll play a key part in maintaining the integrity of our billing systems and elevating our merchant services. If you’re analytical, tech-savvy, and energized by solving problems before they happen, we want to hear from you.

What You’ll Do:

• Process and reconcile daily financial activity across multiple platforms—including ACH returns, chargebacks, refunds, and member payments.
• Collaborate cross-functionally to resolve payment discrepancies and maintain clean, accurate records.
• Review and verify documentation for merchant account onboarding
• Support merchant account lifecycle changes (e.g., bank changes, legal updates, club transitions).
• Assist clients via phone and email with payment- and merchant-related inquiries.
• Monitor trends and identify opportunities for process improvement and risk mitigation.
• Maintain PCI compliance and handle sensitive data with care.
• Become a subject matter expert in integrated payments—understanding card brand fees, account structures, and regulatory guidelines.
• Manage payment hardware needs, including procurement and client setup.
• Document workflows and maintain internal systems (Salesforce, Microsoft Teams, etc.).
• Lead initiatives and projects through to successful execution using planning, metrics, and structure.
• Support occasional holiday and weekend on-call rotations, as well as overtime during peak periods or when needed for special projects.

What You’ll Need:

• 2+ years of relevant experience in accounting, payment processing, or SaaS.
• Strong analytical skills and experience with financial reconciliation and client account management.
• Solid Excel and Microsoft Office proficiency.
• Excellent communication skills—written, verbal, and professional tone.
• High attention to detail and comfort with handling sensitive financial data.

• An operationally focused mindset with the ability to drive cross-functional execution and outcomes.
• Comfort working across multiple systems and monitors simultaneously.

WHAT’S IN IT FOR YOU:

• Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
• Time Off – ability to accrue and u
• Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
• Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
• Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
• Medical/Dental/Vision coverage
• EAP – we get you help when you need it. Period.
• Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
• And more! – so many benefits we couldn’t even fit them all here!

Please note that the salary information shown below is a general guideline only and based on employees in the United States and may be different in other countries. Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations. Our pay rate for U.S. based candidates for this position is $19 per hour. Your recruiter can share more about the specific salary range for the job location during the hiring process.Also, certain positions are eligible for additional forms of compensation such as bonuses and commissions

We’re committed to diversity and passion, and encourage you to apply, even if you don’t demonstrate all the listed skillsets!

ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:
ABC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are intentional about creating an environment where employees, our clients and other stakeholders feel valued and inspired to reach their full potential and make authentic connections. We foster a workplace culture that embraces each person’s diversity, including the extent to which they are similar or different. ABC leaders believe that an equitable and inclusive culture is not only the right thing to do, it is a business imperative. Read more about our commitment to diversity, equality, belonging and inclusion at abcfitness.com

ABOUT ABC:

ABC Fitness (abcfitness.com) is the premier provider of software and related services for the fitness industry and has built a reputation for excellence in support for clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for over 41 million members of clubs of all sizes whether a multi-location chain, franchise or an independent gym.

Founded in 1981, ABC helps over 31,000 gyms and health clubs globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance. ABC Fitness is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies (thomabravo.com).

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!