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Our Values
Best Life
We believe great work begins with great people. That’s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact.
Growth Mindset
We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally.
One Team
From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive.
As a member of our global CX team, you will support Glofox and Ignite customers in the Americas region by creating ongoing value and mitigating risks. You will guide customers through their journey post-onboarding, serving as a key resource and escalation point for platform queries. Acting as a trusted advisor and coach, you will ensure customers are set up for continued success. We are looking for an ambitious, customer-centric individual who can work cross-functionally to highlight, prioritize, and seamlessly guide customers through challenges. Your role will involve maintaining high engagement levels and managing blockers along the way. This position is crucial for Glofox in the US as we scale to meet the needs of our growing customer base. You will have the opportunity to work closely with regional leadership to drive success in the Customer Success function.
WHAT YOU’LL DO:
Support customers post-onboarding by engaging key stakeholders, conducting platform health checks, aiding in product adoption and usage, and improving retention rates.
Drive improved results for KPIs including client retention, customer health scores & customer engagement, new feature adoption & risk mitigation.
Conduct training sessions to ensure customers understand and can effectively use the platform.
Provide continuous support and assistance to customers and resolve platform queries and issues promptly.
Identify opportunities to add value for customers through new or existing features.
Leverage Enablement & Product Marketing materials to support customers with training & product adoption. Harnessing the power of personalized messaging and value proposition to drive interest and adoption of new features.
Act as a product & industry champion, leveraging known & learned best practices to unblock challenges during the customer lifecycle.
Work with management to create feedback loops, ensure alignment and drive optimization between customer success and other departments
WHAT YOU’LL NEED:
A total of 3+ years of relevant experience in SaaS Onboarding, Account Management or Customer Success
Excellent written and verbal communication skills, including experience meeting with and presenting to internal & external stakeholders
Outstanding organizational, scheduling and time management skills.
High EQ/interpersonal skills in working with diverse stakeholders and a willingness to strive for positive customer outcomes
Coachable, self-motivated, curious and resilient
A natural desire to build meaningful partnerships and seek out solutions for customers
AND IT’S GREAT TO HAVE:
Prior experience within a Health and Fitness technology SaaS company, or experience working within a health and fitness club or studio.
If you have previously managed a portfolio of customers with retention or expansion KPIs, that would be a huge plus
WHAT’S IN IT FOR YOU:
Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!
Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
Medical/Dental/Vision coverage
EAP – we get you help when you need it. Period.
Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
And more! – so many benefits we couldn’t even fit them all here!
At ABC Fitness, we don’t just build technology—we build communities and transform lives. Your work matters here, your growth is supported, and your voice is heard. We welcome diverse talent and encourage you to apply, even if you don’t meet every requirement.
ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:
ABC is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reach their full potential. For us, inclusion isn’t just the right thing to do—it’s a business imperative. Learn more at abcfitness.com
About ABC Fitness
ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients.
From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo. Let's make your fitness vision a seamless reality, together. Learn more at abcfitness.com
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