Informatics Technical Service Specialist - Scotland

Informatics Technical Service Specialist

Abbott Diagnostics (ADD)— Field Based (Scotland + UK Travel)

Abbott is a global healthcare leader dedicated to helping people live fuller, healthier lives. Our innovations span diagnostics, medical devices, nutrition, and branded generic medicines — improving care for millions of people around the world. With 114,000 colleagues serving customers in 160+ countries,we’recommitted to advancing the future of healthcare.

About Abbott Diagnostics (ADD)

As a global leader in in vitro diagnostics, Abbott providescutting-edgeinstruments, software solutions, and tests that support hospitals, labs, and clinics worldwide. We help transform medical testing through automation, innovation, and a focus on delivering high-quality,cost-effectiveresults that improve patient care.

Our InformaticsTeam sitswithin theUKI ServiceOrganisation —designed to meet the evolving needs of today’s large, complex healthcare customers. The team provides specialist informaticsexpertise, supporting both sales and service teams across the region.

About the Role

We’relooking for anInformatics Technical Service SpecialisttoImplement &supportComplexed IT Infrastructure Solutionsincludingimplementation, optimization, and ongoing success of Abbott’s laboratory software solutions.

Thisfield-basedrole covers Scotland, withadditionaltravelacross UKI.

You’llplay a key role in shaping exceptional customer experiences — combining ITexpertise,problem-solving,hands-onsupport, and deep product knowledge to help laboratories get the best out of our informatics solutions.

WhatYou’llBe Doing

• Collaborate with regional and local sales teams to support and grow existing customer accounts

• Build strong, trusted relationships with customers and use these to expand Abbott’s presence and value

• Lead IT implementation activities in line with the agreed Statement of Work

• Support the development and preparation of Statements of Work by gathering andvalidatingtechnical needs

• Recommendappropriate hardwaresolutions for Abbott IT systems and coordinate with external hardware providers whererequired

• Carry out software installation, configuration, and setup activities

• Deliver clear, structured training to end users on Abbott software applications

• Provide comprehensive postimplementation support, resolving issues and optimising system performance

• Act as a technical expert across the full IT solution — supporting procurement, integration, and troubleshooting

• Continuously enhance the customer experience by optimising service quality and the performance of Abbott IT solutions

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Success is measured by:

Customer satisfaction (NPS), service quality, operational effectiveness, and the growth of existing accounts.

WhatYou’llBring

• ABachelor’sdegree or equivalent experience; science ormedicalrelatedfields are a plus

• Strong technical understanding of IT systems and software within a healthcare or laboratory environment

• Experience delivering customerfacing technical support orpostsalesservice

• Excellent communication skills with the ability to influence, train, and build rapport

• Aservicedrivenmindset with a commercial awareness of customer needs

• Strong organisation, analytical thinking, andproblem-solvingabilities

• Ability to work effectively incrossfunctionalteams

• Comfort with regular travel (typically around 3 days per week)

What We Offer

Asyou’dexpect from a global healthcare leader, we offer an excellent package including a competitive salary, defined contribution pension scheme, private healthcare, life assurance, and a flexible benefits programme tailored to you.