Site Reliability Engineer

What you’ll do

In a few words…

Abarca is igniting a revolution in healthcare. We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning…

Our Site Reliability Engineering team leverages software engineering and infrastructure operations to create highly reliable and scalable software systems. The team is responsible for ensuring that Abarca’s infrastructure operates efficiently by assisting with the design, build, and maintenance of software systems that automate and optimize the deployment, monitoring, and performance of Abarca’s systems. By focusing on improving the reliability and availability of software systems through engineering best practices and tools, we manage complex distributed systems to meet our external Service Level Agreements and internal Operating Level Agreements.

As our Site Reliability Engineer, you will be responsible for collaborating on the design, build, and maintenance of reliable and scalable infrastructure and software systems. This will be accomplished by tracking error budgets against service level agreements in order to meet and maintain compliance. You will also be collaborating with our Infrastructure, Software Engineering and Security teams to identify and implement reliability and performance improvements across our systems.

The fundamentals for the job…

• Manage error budgets while ensuring that service level agreements are being met while keeping our stakeholders satisfied and reducing penalties associated with performance issues.
• Monitor systems for potential performance and reliability issues, proactively taking measures to prevent their occurrence and minimize service disruption.
• Promptly troubleshoot and resolve production issues while also identifying opportunities for improvement in terms of reliability, to ensure timely resolution and mitigate future occurrences.
• Collaborate with Software Development, among other teams, continuously improving systems and processes to increase efficiency, minimize downtime, and optimize overall system reliability.
• Develop and maintain automation tools to improve system observability, reliability, and performance.
• Design and implement disaster recovery plans to ensure business continuity.

What we expect of you

The bold requirements…

• Bachelor’s or Master’s Degree in Information Technology, Computer Science or a related field. (In lieu of a degree equivalent experience may be considered).
• 3+ years of experience as a site reliability engineer or within related areas.
• Experience managing error budgets as well as service level agreements.
• Experience programming with, but not limited to: .Net, C#, JavaScript, PyScript, T-SQL/SQL.
• Experience with containerization technologies (e.g. Docker and Kubernetes).
• Experience with cloud infrastructure platforms (e.g. AWS, Azure, or GCP).
• Experience with monitoring and alerting tools (e.g. DataDog, AppDynamics, Dynatrace, Prometheus, SolarWinds, Grafana, or Nagios)
• Participate in on-call rotation to provide 24/7 support for critical systems. Availability to work rotating or irregular shifts, including weekends and certain holidays, per business or operational needs.
• Some travel required to Puerto Rico location 15-20%.
• Excellent oral and written communication skills.
• We are proud to offer a flexible hybrid work model which will require certain on-site work days (Puerto Rico Location Only)

Nice to haves…

• Experience with automation tools (e.g. Ansible, PowerShell scripting).
• Certified SRE Foundation (SREF).

Physical requirements…

• Must be able to access and navigate each department at the organization’s facilities.
• Sedentary work that primarily involves sitting/standing.

At Abarca we value and celebrate diversity. Diversity, equity, inclusion, and belonging are guiding principles of Abarca and ensure Abarca’s workforce reflects the communities it serves. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Abarca Health LLC is an equal employment opportunity employer and participates in E-Verify. “Applicant must be a United States’ citizen. Abarca Health LLC does not sponsor employment visas at this time”

The above description is not intended to limit the scope of the job or to exclude other duties not mentioned. It is not a final set of specifications for the position. It’s simply meant to give readers an idea of what the role entails.