Customer Support Executive

Who are we?

2070Health is India's premier Venture Studio, pioneering an innovation platform dedicated to building groundbreaking healthcare companies from the ground up. Our mission is to identify and seize disruptive opportunities within the healthcare sector. What sets us apart from conventional venture capital and accelerator models is our active involvement in idea generation, day-to-day operations, and strategic decision-making, all geared toward fostering the growth of each newly established enterprise.

Additionally, we are proud to have the steadfast support of W Health Ventures.

BabyMD is on its 0-1 journey of becoming the chosen partner in parenting. We are based out of Bengaluru and have a digital offering for 24x7 chats and online video consultations with paediatricians, and a set of physical clinics in Bengaluru.

We are currently paging for a Customer Support Executive.

Role
We are looking for a dedicated and empathetic Customer Support Executive to join our pediatric clinic team. The Customer Support Executive will be the primary point of contact for patients and their families, assisting with inquiries, explaining our clinic's services, and directing questions to the appropriate medical professionals when needed. This role plays a vital part in ensuring a positive patient experience and providing accurate information to our clients

Key Responsibilities:

• Customer Inquiries: Handle inquiries from patients, parents, and guardians regarding the clinic's services, appointment scheduling, billing, and general information on call or chat. Handle incoming customer calls, provide information, answer questions, and address concerns.
• Information Dissemination: Provide clear and comprehensive information about the clinic's offerings, including services, physicians, procedures, and policies.
• Appointment Scheduling: Assist patients in scheduling appointments with the appropriate pediatrician or specialist, taking into account patient preferences and availability.
• Follow Up-Follow up with customers to ensure their issues are resolved to their satisfaction
• Problem Resolution: Address customer concerns, complaints, and issues professionally and promptly, striving to find effective solutions and escalate complex matters to the relevant healthcare professionals.

Requirements

• Minimum 6 Months experience working in Customer Service with any graduate degree
• Customer service experience, preferably in a call center or similar environment
• Bachelor's degree or equivalent relevant experience.
• Strong communication and interpersonal skills, with the ability to convey complex medical information in an understandable manner
• Proficiency in English, and knowledge of additional language such as Hindi
• Excellent problem-solving abilities and a customer-focused approach.
• Empathy, patience, and a strong commitment to delivering exceptional customer service.
• Familiarity with medical terminology and healthcare insurance processes is advantageous.
• Proficiency in computer applications, including electronic health record systems and Microsoft Office.
• Multitasking capabilities, adaptability to changing situations, and the ability to work effectively in a fast-paced environment.
• Professionalism, reliability, and a dedication to maintaining a positive clinic-patient relationship.

Location- Remote