Open to opportunities

Zyla Kam

@zylakam

I design enterprise multi-cloud Salesforce ecosystems, integrations, and secure delivery pipelines that improve business outcomes.

United States

Message

What I'm looking for

I'm looking to lead enterprise Salesforce architecture and digital transformation work involving multi-cloud platforms, secure integrations, AI-enabled automation, governance, and high-performing technical teams.

I've led enterprise Salesforce architecture at Inosol LLC, delivering multi-cloud solutions across Sales, Service, Experience, CPQ, Marketing, and Data Cloud. I translate stakeholder and call-center needs into scalable technical roadmaps, governed architecture, and accountable delivery.

I architect event-driven integrations across Salesforce, Azure, AWS, MuleSoft, Kafka, and external platforms, while building Apex, Lightning Web Components, Flow automation, and OmniStudio solutions. My work has reduced migration errors by 45%, improved Lightning performance by 40%, and supported high-volume processing at scale.

Previously at Palantir Technologies, I delivered HIPAA-compliant Health Cloud and multi-cloud implementations supporting mission-critical healthcare and business operations. I also built Experience Cloud portals, Heroku-based extensions, secure API integrations, and Flow-based modernization initiatives.

Across Qualtrics and 10 Pearls, I've delivered Salesforce customizations, integrations, automation, reporting, training, and production support. I enjoy mentoring teams, strengthening DevOps practices, and using AI-enabled capabilities such as AgentForce to improve customer engagement and decision-making.

Experience

Work history, roles, and key accomplishments

Lead Salesforce Architect

Inosol LLC

Feb 2023 - Mar 2026 (3 years 1 month)

Led discovery and architecture for enterprise Salesforce initiatives across multiple clouds, architected OmniStudio solutions, and implemented event-driven integrations. Established governance frameworks, mentored teams, and improved performance and security.

Salesforce Sales Cloud Service Cloud Experience Cloud CPQ Marketing Cloud Data Cloud Salesforce Omnistudio Apex LWC Flow REST SOAP MuleSoft Kafka Azure AWS Agentforce Salesforce DX Azure DevOps SSO OAuth Encryption

Senior Salesforce Developer / Solution Lead

Palantir Technologies

Aug 2019 - Jan 2023 (3 years 5 months)

Delivered multi-cloud Salesforce implementations across Health Cloud, Service Cloud, Experience Cloud, CPQ, and CRM Analytics. Designed HIPAA-compliant architectures, built scalable LWC and Apex solutions, and led technical teams.

Salesforce Cloud Health Service Cloud Experience Cloud CPQ CRM Analytics Data Cloud Apex LWC Flow REST SOAP HIPAA Heroku CI CD

Salesforce Developer

Qualtrics

Aug 2015 - Jun 2019 (3 years 10 months)

Built and enhanced Salesforce solutions using Apex, Visualforce, and Lightning to support finance, HR, and operations. Implemented customizations, integrations, and batch processes, achieving high test coverage and operational efficiency.

Salesforce Apex Visualforce Lightning REST SOAP Reports

Salesforce Consultant

10 Pearls

Nov 2013 - Jul 2015 (1 year 8 months)

Delivered end-to-end Salesforce implementations for small and mid-sized clients across Sales and Service Cloud. Designed processes, customizations, and integrations, and provided training and support.

Salesforce Sales Cloud Service Cloud Flow Custom Objects Validation Rules Integration Support Training