Open to opportunities

Zyad Amr

@zyadamr

Message

Creative graphic designer specializing in clothing, merch, and brand materials with strong customer-support experience.

Egypt

Message

What I'm looking for

I seek a creative role where I can design clothing and brand materials, lead projects or teams, and contribute to a collaborative, growth-focused company while leveraging support experience.

I am a creative and innovative Graphic Designer with three years of experience developing successful designs for local brands, specializing in clothing design, merch, posters, social media, online advertising, and brand elements. I have led a design team for clothing brands and produced brand materials for websites and social channels, delivering projects that support brand growth.

Parallel to my design work, I have customer-care experience as a Customer Care Representative supporting inbound inquiries, resolving billing and technical issues, and promoted to a Wizard Support role for taking ownership of complex cases and supporting a team of 15+ agents while maintaining KPIs and performance targets.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Representative

Current

Athel

Jan 2026 - Present (2 months)

Handled inbound customer inquiries and resolved billing and technical issues, was promoted to Wizard Support within 2 months and supported a team of 15+ agents while maintaining AHT targets.

CCPulse Customer Service Team Support Problem Solving

Graphic Designer

Freelancer

Jan 2022 - Jan 2026 (4 years)

Created and developed graphics for local clothing brands, managed a design team, and produced brand materials for websites and social media over a four-year freelance engagement.

Brand Identity Adobe Photoshop Adobe Illustrator poster design Social Media Content Project Management Canva