ZAzouad anouar
@zouadanouar
Aspiring data analyst with strong communication and analytical skills.
United Arab EmiratesWhat I'm looking for
I am a dedicated and aspiring data analyst currently based in Dubai, UAE. With a strong foundation in data analysis and visualization, I am pursuing a NanoDegree in Data Analysis and Visualization from Tech UP. My experience includes working as a Customer Service and Sales Agent at Group Emirates, where I honed my communication and problem-solving skills while managing client requests efficiently.
Previously, I served as a Back Office Activation Specialist and Team Leader at Ooredoo in Algeria, where I developed critical analytical thinking and meticulous attention to detail. My academic background includes a BA in Computer Science and professional certifications in Data Science and Machine Learning from MIT. I am passionate about leveraging data to drive business decisions and improve customer experiences.
Experience
Work history, roles, and key accomplishments
Customer Service and Sales Agent
Group Emirates
Feb 2023 - Present (2 years 3 months)
Responsible for managing customer inquiries and sales processes, ensuring high levels of customer satisfaction through effective communication and problem-solving skills.
Back Office Activation Specialist & Team Leader
Ooredoo
Apr 2017 - Jan 2022 (4 years 9 months)
Led a team in handling multiple requests and tasks, focusing on meticulous attention to detail and effective time management to meet deadlines.
Customer Care Service
Ooredoo
Aug 2015 - Apr 2017 (1 year 8 months)
Managed inbound calls from clients, addressing their requests and ensuring quality service while working under pressure to meet KPIs.
Training School Manager
Youghourta School
Oct 2014 - Feb 2015 (4 months)
Oversaw school operations and managed training programs, focusing on effective communication and conflict resolution.
Education
Degrees, certifications, and relevant coursework
Tech UP
NanoDegree, Data Analysis and Visualization
2023 -
Currently pursuing a NanoDegree in Data Analysis and Visualization, focusing on Power BI.
MTMassachusetts Institute of Technology
Professional Certificate, Data Science
2022 - 2022
Earned a Professional Certificate in Data Science and Machine Learning, focusing on real-world applications of data science techniques.
Brainnest Consulting
Industry Training, Data Analysis
2022 - 2022
Completed an industry training in Data Analysis, covering statistical concepts, hypothesis testing, and data analysis using SPSS.
Arab Coders Program
Certification, Data Analysis
2019 - 2019
Received a Certification of Initiation in Data Analysis, enhancing foundational skills in data analysis.
Constantine 1 University
Bachelor of Arts, Computer Science
2011 - 2011
Completed a Bachelor of Arts in Computer Science, gaining a comprehensive understanding of computer science principles.
Availability
Location
United Arab EmiratesAuthorized to work in
Job categories
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