At VeriPark, I maintained and enhanced the core CRM product, developing features from business requirements and resolving defects reported by project teams. I also designed and modified SSRS reports and developed operational dashboards in Power BI.
For VeriPark's USA Project Team, I designed customer-specific Dynamics 365 customizations and document templates, and participated in deployments and production support. I identified root causes and delivered permanent fixes to reduce production incidents.
At Ayco, I designed, implemented, and customized Microsoft Dynamics CRM solutions, working with customers on requirements, deployments, and support. I also developed a WhatsApp integration module that reduced processing time for customer requests and contracts by approximately 50%.
Earlier, at Apornak Technology, I developed web applications and CRM features, including an automated email module for PDF invoices and quotations. At Novin Idea, I developed backend components for SMS campaigns and integrated the platform with mobile network operator APIs.
