At Empire Communities, I oversee warranty operations across Houston-area communities, from evaluating construction concerns and developing repair scopes to coordinating trade partners and communicating with homeowners through closeout.
I reduced average warranty resolution time from approximately 24 days to 10 days while managing more than 2,000 homeowner service requests and maintaining 90%+ customer satisfaction.
For a $1M+ custom residence, I managed a complex mold remediation and reconstruction project, coordinating assessment, remediation, specialty trades, quality control, and closeout. I also directed structural stabilization and a full hardwood flooring replacement on high-value residences.
Before moving into warranty management, I directed the construction and delivery of 75+ homes as Construction Manager and managed ground-up construction of 55+ homes as Builder.
