At Hangzhou China Merchants Bank, I led multi-endpoint optimization of mart Expense Control journeys, using user research and usability testing to identify pain points across payment, budget, and document archives.
I joined the Xinfutong Specification 5.0 design-system upgrade, led universal foreign-currency specifications, and iterated the CMB central component library. I also established and iterated 10+ reusable design patterns.
As a Product Design Intern at Shanghai Chuangtang Network Technology Co., Ltd., I re-imagined Metro APP retail touchpoints from a service-design perspective. After the optimization, the APP’s NPS rose from 11.5 to 44.3.
I bring a University of Washington MS in Human Centered Design & Engineering and experience across fintech, education technology, and retail. I use research and data-driven design, build reusable design systems, and leverage AI tools to improve efficiency; I’m fluent in English and familiar with overseas UX design logic.
