At Zomato (Nugget AI), I scaled the AI voice dialer platform from 150 to 1,000+ concurrent AI calls through database query optimization, caching, and Go concurrency. I also led the AI voice dialer team and integrations with 10+ telephony providers.
I built a real-time event timeline for AI voice calls using an event-driven pipeline with AWS SQS, MQTT, MongoDB, and gRPC. It improved observability and simplified debugging of LLM tool calls.
At Leena AI, I built the Helpdesk Insights platform with Generative AI and NLP APIs to cluster support tickets and automate resolutions, reducing ticket volume by 70% and resolution time by 30%. I also improved bulk ticket ingestion throughput by 85% using streaming and RabbitMQ.
On Connectify, I built an AI-powered social media platform integrating the OpenAI API for creative text-to-image content. I also contributed to migrating Leena AI's Case Management System to microservices and authored test cases that achieved 95%+ coverage.
