Enterprise IT support professional with 13+ years of experience across Tier-2/Tier-3 technical support, IT operations, and cross-system troubleshooting, supporting teams ranging from 5 to 1,000+ across enterprise and BPO environments.
Looking for a job
Yasir Haque
@yasirhaque
Senior IT Operations & Systems Support Specialist. Enterprise IT support professional with 13+ years of experience across Tier-2/Tier-3
IndiaWhat I'm looking for
Enterprise IT support professional with 13+ years of experience across Tier-2/Tier-3 technical support, IT operations, and cross-system troubleshooting, supporting teams ranging from 5 to 1,000+ across enterprise and BPO environments.
Strong track record of SLA-driven incident resolution, escalation handling, and platform ownership across ServiceNow, Azure Active Directory, Citrix VDI, and Windows environments.
Actively builds independent tools, API integrations, and automations — using AI-assisted development and low-code platforms — to solve real operational friction points, alongside deep platform and support-operations experience.
Experience
Work history, roles, and key accomplishments
BS
Current
EUC Helpdesk Engineer
Black Knight India / ICE Data Services
Feb 2021 - Present (5 years 7 months)
Delivers Tier-2/3 technical support across enterprise Windows environments, Microsoft O365, Citrix VDI, Azure Active Directory, and ServiceNow ITSM for a global financial technology firm. Resolves complex cross-system incidents with root-cause analysis and serves as an escalation point for Azure AD, RSA SecurID, and endpoint management.
Education
Degrees, certifications, and relevant coursework
AH
AHA
Diploma, Aviation & Hospitality
Diploma in Aviation & Hospitality from AHA, Patna, completed in 2009.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
IndiaAuthorized to work in
Salary expectations
40k-90k USD
Social media
Job categories
Skills
N8nREST APIsWebhooksSupabasePostgreSQLGROQBOLTRetrieval Augmented TrainingPrompt EngineeringWorkflow AutomationAI IntegrationServiceNowAzure Active DirectoryMicrosoft Office 365CitrixVMWareWindowsRSA SecurIDITSMSLA ManagementEndpoint managementRoot Cause AnalysisTechnical TrainingProcess ImprovementExcelLow CodeIT OperationsAHAVercelHelpDesk+GitHubBlackTier 2 SupportTier 3 SupportServiceNow ITSMHelp Desk SupportTicketing SystemsIncident ManagementEscalation ManagementMicrosoft 365Excel AutomationAPI IntegrationRetrieval Augmented Generation (RAG) SystemsAI Script GenerationLow Code No Code Tools
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