At MMA Group SARL, I supported the CEO with procurement decisions, pricing reviews, performance reporting, and cross-functional operations. I coordinated sourcing and logistics across China, the USA, and Lebanon, working with 1,300+ suppliers, international warehouses, and freight partners.
As Operations Supervisor, I oversaw 120+ international shipments monthly and managed approximately $70K–$100K in monthly procurement spend. I optimized container planning and freight consolidation to improve space utilization and control shipping costs.
I redesigned workflows and follow-up processes, contributing to approximately 20% higher operational efficiency and 30% stronger procurement follow-up. I also supervised a 7-member customer service and operations team and supported Shopify order management and client relationships.
Earlier, as Procurement Officer, I managed procurement across China and the USA, from supplier sourcing and commercial evaluation through shipment coordination and delivery. I implemented Bigin CRM to centralize follow-up, improve task ownership and documentation, and automate supplier and customer communications.
