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Warren George

@warrengeorge

Data quality supervisor at DataEQ who improved annotation accuracy by 20% through guideline-based audits and quality analysis.

Kenya

Message

At DataEQ, I audit multilingual social media data against detailed client guidelines and turn quality standards into practical working instructions. I improved data accuracy by 20% and reduced costs by 5% through quality analysis and process improvements.

I onboard new team members, cutting onboarding time by 30%, and track quality and delivery using Power BI, Tableau, Excel, and SQL. Earlier, at Multichoice Kenya, I co-led the rollout of the Clarity system, reducing repeat calls by 40%.

Experience

Work history, roles, and key accomplishments

Current

Data Quality Supervisor

Current

DataEQ

Jan 2017 - Present (9 years 9 months)

Supervise cross-functional teams, audit high-volume data against client guidelines, and translate quality standards into working guidance. Improved data accuracy by 20%, reduced onboarding time by 30%, and cut costs by 5%.

Quality Assurance Audit Team Leadership Onboarding Power BI Tableau Excel SQL ETL Dashboarding Multilingual Review English Swahili

Customer Service Representative

Multichoice Kenya

Jan 2016 - Dec 2017 (1 year 11 months)

Delivered frontline contact-centre support in a metrics-driven environment, exceeding first-call-resolution targets and strengthening customer retention. Co-led rollout of the 'Clarity' system, reducing repeat calls by 40%.

Customer Service First Call Resolution Customer Retention System Rollouts

Relationship Officer

Equity Bank Kenya

Jan 2014 - Dec 2016 (2 years 11 months)

Managed funds transfer operations with high accuracy and provided IT support to customers. Boosted Equitel onboarding by 15% and improved transaction turnaround times.

Funds Transfer IT Support Customer Onboarding Process Improvement