Wael Debes
@waeldebes
Application Support Engineer with strong technical troubleshooting and full-stack support experience.
LebanonWhat I'm looking for
I am a dedicated engineering graduate and Application Support Engineer with hands-on experience in supporting business applications, resolving multi-level tickets, and coordinating with cross-border teams. I leverage a background in chemical engineering and practical lab experience to bring analytical rigor to technical support and QA tasks.
In my current role I provide technical support using SQL, HTML, CSS and ASP.NET, manage IIS and deployments, fix bugs in VB.NET and Telerik, and deliver client training and version releases. I have also completed internships in quality and chemical engineering where I performed COD/BOD testing, lab analyses and assisted in equipment design and plant operations.
I communicate fluently in English, Arabic and French and work with tools including Visual Studio, Freshdesk, Team Foundation, ASPEN HYSYS and AutoCAD. I am eager to apply my problem-solving skills and collaborative approach to support operational excellence and product stability.
Experience
Work history, roles, and key accomplishments
Application Support Engineer
PMWeb
Jan 2022 - Present (3 years 9 months)
Provide L1–L3 technical support, manage deployments and IIS, fix bugs and deliver feature updates, and coordinate with the US team to ensure application availability and successful releases.
Quality Engineer Intern
Assatly Shtaura
Nov 2021 - Nov 2021 (0 months)
Performed lab analyses including COD, pH, TSS and temperature, supported plant operation and maintenance, and contributed to quality control processes.
Chemical Engineer Intern
Wadi Rim Dairies
Aug 2021 - Aug 2021 (0 months)
Conducted BOD and COD testing, assisted in equipment design and sizing, and measured biological treatment efficiency for dairy wastewater processes.
Education
Degrees, certifications, and relevant coursework
Lebanese University - Faculty of Engineering – Branch 2
Master of Engineering, Chemical and Petrochemical Engineering
2015 - 2020
Master's degree in Chemical and Petrochemical Engineering with a final year project on plastic detection in the marine environment.
Lebanese University - Faculty of Science – Branch 4
Pure Physics
2014 - 2015
Completed one academic year studying Pure Physics coursework at the Faculty of Science.
Rayak Public Highschool
Lebanese Baccalaureate, General Science
Completed the Lebanese Baccalaureate in General Science.
Tech stack
Software and tools used professionally
Availability
Location
LebanonAuthorized to work in
Job categories
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