At SERVICIOS POSTALES NACIONALES S.A. — 4-72, I lead the functional maintenance and improvement of the Integrated Management System. In 2026, I coordinated the technical work that secured recertification to ISO 9001 and ISO 14001.
I monitor 111 strategic indicators and oversee a network of more than 20 SIG facilitators, while coordinating external audits and advising process leaders on action plans and risks. Earlier, I co-created the company’s strategic plan and designed its corporate Balanced Scorecard.
