Vishnupriya User

I’m an IT Service Management (ITSM) Analyst who combines ITSM processes, data analytics, and cost optimization practices to make operations measurable and improvable. I bring a proven track record of turning operational and financial data into actionable insights using Power BI.

In my current role, I design and maintain BI dashboards in Power BI to track SLA compliance, response times, and service availability. I analyze cloud cost data across AWS and Azure alongside IT usage metrics to surface FinOps cost optimization opportunities for budgeting and forecasting.

Previously, I spearheaded service governance routines and recurring service review meetings (CAB), achieving 100% alignment with internal teams and operational partners. I also designed and administered service-related user satisfaction surveys to uncover patterns that improved overall service quality.

I’ve further strengthened service stability by monitoring software license usage (on-prem and SaaS) to reduce software spend and mitigate compliance risks. I’ve also tracked and reported key KPIs across service efficiency, operational health, and cost management to support data-driven decision-making by IT leadership.