Open to opportunities

vinay singh

@vinaysingh3

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Results-driven Project Manager with 5+ years in AI and Quality.

India

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What I'm looking for

I am looking for a role that enhances client experience and operational efficiency.

I am a results-driven Project Manager with over 5 years of experience in client servicing, escalation management, and team leadership. My career has been marked by a proven ability to drive process improvements, resolve complex customer issues, and train high-performing teams. I am passionate about leveraging my expertise to enhance client experience and operational efficiency in a dynamic industry.

In my recent role as a Sr. Quality Analyst at Tide Fintech, I implemented a training program that increased team productivity by 20% and led product enhancement initiatives that improved application efficiency by reducing processing time by 15%. My collaborative approach with cross-functional stakeholders has allowed me to introduce automation tools that significantly reduced manual errors and improved customer adoption rates by 11% through a structured onboarding framework.

Previously, as a Sr. Quality & Training Analyst at Wipro, I transformed quality metrics into actionable insights and mentored team members on quality assurance methodologies. My commitment to continuous improvement and excellence has been recognized through my contributions as a Six Sigma Green Belt team member, where I proposed innovative solutions that accelerated project completion.

Experience

Work history, roles, and key accomplishments

Sr. Quality Analyst

Tide Fintech

Nov 2023 - Dec 2023 (1 month)

Implemented a training program that increased team productivity by 20% and led product enhancement initiatives to improve application efficiency. Redesigned chatbot functionality, analyzed customer data, and collaborated with developers to introduce automation tools, achieving a CSAT score of 95%+. Established standardized processes and partnered with stakeholders to implement performance-boosting

Process Optimization Quality Assurance Project Management Customer Success Data Analysis Communication Skills RCA And Error Reduction Critical Thinking

Sr. Quality Analyst

Tide Fintech

Nov 2023 - Dec 2023 (1 month)

Implemented a training program that increased team productivity by 20% and led product enhancement initiatives to improve application efficiency. Redesigned chatbot functionality, analyzed customer data for a CSAT score of 95%+, and collaborated with developers to introduce automation tools.

Training Development Process Optimization Quality Assurance Project Management Data Analysis Communication Skills Automation Tools Customer Success Critical Thinking

Sr. Quality & Training Analyst

Wipro

Sep 2020 - Aug 2023 (2 years 11 months)

Led team meetings to improve communication, created feedback reports for process improvements, and developed dashboards to track performance trends. Partnered with teams to analyze quality issues and mentored team members on quality assurance methodologies.

Quality Assurance Training Development Communication Skills Data Analysis Process Improvement Reporting Mentoring Root Cause Analysis

Sr. Quality & Training Analyst

Wipro

Sep 2020 - Aug 2023 (2 years 11 months)

Led team meetings to improve communication and alignment, created audit reports for process improvements, and developed dashboards to track performance trends. Partnered with teams to analyze quality issues, mentored team members on quality assurance methodologies, and contributed as a Six Sigma Green Belt team member proposing innovative solutions.