At Department of Food, Civil Supplies & Consumer Affairs, Govt. of Punjab (We Excel Softwares), I supported the functional implementation and process execution of a state-level food-grain procurement system, increasing operational efficiency by 88%. I gathered requirements from 10 stakeholders and adapted functional models that extended the system to 22 additional districts.
Previously, as an Assistant Technical Analyst at Department of Good Governance & Information Technology, PSeGS (Govt. of Punjab), I coordinated a state-level web portal redesign using user feedback to address its three biggest performance issues. I also streamlined reporting processes, reducing processing time by 20%.
I implemented workflow automation that cut manual processing effort by 78%, and identified opportunities that reduced manual Calypso derivative settlement effort by 80%. My experience spans business requirements, financial technology operations, and data analysis, supported by IBM and Google certifications in Data Science / Data Analysis.
