Open to opportunities

Vilaphong Vongphachith

@vilaphongvongphachit

Message

Experienced IT operations manager with a focus on infrastructure excellence.

Lao People's Democratic Republic

Message

What I'm looking for

I seek a dynamic role that fosters innovation and offers growth opportunities.

With over a decade of experience in IT and Telecom operations, I have cultivated a profound understanding of how critical infrastructure is to an organization's success. My career began as a Field Technician, where I installed various Telecom and IT equipment, laying a solid technical foundation that has propelled my evolution into IT operations management. I excel in designing and implementing robust IT infrastructures that are both scalable and secure, prioritizing preventive maintenance and continuous improvement to minimize downtime and ensure business continuity.

In my current role at Maruhan Japan Bank Lao, I lead initiatives that have significantly reduced IT-related incidents by 30%. I manage a team supporting over 100 employees across multiple locations, deeply involved in strategic planning, budgeting, and aligning IT operations with business goals. My commitment to staying at the forefront of technology advancements is reflected in my certifications in cloud computing and cybersecurity. I take pride in mentoring my team and fostering a culture that values collaboration, innovation, and exceptional service delivery.

Experience

Work history, roles, and key accomplishments

Current

Network Infrastructure & System Administrations

Current

MARUHAN Japan Bank Lao

Oct 2023 - Present (1 year 8 months)

Responsible for designing and implementing LAN and WAN data networks, VoIP solutions, and IT infrastructure to support voice and data services. Led a team to ensure resilient infrastructure and performed network assessments and security audits.

LANs & WANs VoIP Network Security Infrastructure Management Team Leadership Network IT Service Delivery Project Planning

IT Operation and Network Infrastructure Manager

CS Intellect (Lao) Co., Ltd

Feb 2023 - Sep 2023 (7 months)

Managed IT staff and maintained essential IT infrastructure, including operating systems and security tools. Oversaw ICT infrastructure projects and implemented various network solutions.

IT Management Infrastructure Project Management Security Tools Emerging Technologies

Network Engineer

Star telecom-Unitel

Nov 2018 - Feb 2023 (4 years 3 months)

Monitored network performance and ensured system reliability. Configured network devices and performed maintenance and upgrades, providing Level-2/3 support for troubleshooting.

Monitoring Configuration Systems Troubleshooting Capacity Planning Change Management Network Load Balancers VPN

Network Operations Center Engineer

Star telecom-Unitel

Nov 2012 - Nov 2018 (6 years)

Responsible for deploying ISP systems and monitoring telecommunication performance. Conducted regular checks and troubleshooting of network hardware and software.

ISP Monitoring Troubleshooting User Support Network Security Hardware Performance Monitoring Systems Telecommunications

Field Technician Engineer

IT Telecom co.,ltd

May 2008 - Jun 2012 (4 years 1 month)

Installed hardware for cellular, satellite, and microwave stations. Supervised onsite crew and ensured proper maintenance of equipment.

Hardware Maintenance Telecommunications Research

Education

Degrees, certifications, and relevant coursework

Institute of Information and Communication Technology

Bachelor's Degree, Information and Communication Technology

2008 - 2010

Grade: GPA 3.8

Bachelor's degree in information and communication technology with a focus on the principles and applications of ICT in various sectors. Developed skills in network design, system administration, and telecommunications.

Telecommunications Training Institutions

Diploma of Education, Computer Systems Networking and Telecommunications

2004 - 2007

Grade: GPA 4.1

Diploma of Education in Computer Systems Networking and Telecommunications, covering essential networking concepts, telecommunications systems, and practical skills for managing network infrastructures.