Usman Abubakar

Conducted user interviews and usability tests that informed the redesign of a fintech app, resulting in a 30% increase in user satisfaction

Enter and maintain accurate data across CRM systems, databases, and operational records.
Upload, organize, and manage digital documents while ensuring proper file structure and accessibility.
Review documentation for accuracy, completeness, and consistency before processing.

Conducted user interviews and usability tests that informed the redesign of an e-commerce app, resulting in a 30% increase in user satisfaction and an increase in app downloads and sales.

POPALS (Platform Redesign). Integrated a submission platform within its existing website, allowing users to successfully participate and submit to the platform.

Responsible for delivering outstanding service to increase sales and customer retention. Spearheaded the launch of a new marketing campaign that generated a great amount of revenue. Implemented a new engagement setting on social platforms, reducing response time by 40%.

Managed and organized databases containing 200+ client records with strong attention to detail and consistency. Improved reporting workflows and communication tracking, increasing workflow visibility and reducing turnaround time by 15%.

Coordinated communications, workflow documentation, and operational processes across multiple digital platforms. Improved organizational systems and workflow procedures, reducing project turnaround time by 20%.

Grade: 3.0

Activities and societies: Computer science principles and applications.

Bachelor of Computer Science, focused on core computer science principles and applications.

Completed secondary education, gaining foundational knowledge across various subjects.