Usenbor Princess

I am a dedicated and adaptable professional with a Bachelor's degree in Pharmacy and over two years of hands-on experience in administrative support and customer service. My career began as a Customer Service Representative at Princess Legal World, where I managed client interactions and resolved inquiries effectively. This role honed my ability to communicate clearly and provide exceptional service to clients.

Later, I served as a Virtual Assistant at Mediccy Health Center, where I provided remote administrative support, managed calendars and emails, and maintained accurate records. My experience in this role allowed me to collaborate with healthcare providers to clarify prescriptions and optimize patient care. I am well-equipped to thrive in fast-paced digital environments, thanks to my strong interpersonal skills and proactive attitude.

Most recently, I worked as a Senior Customer Support Specialist at TechWave Inc., where I led a team of support agents and introduced a tiered escalation process that significantly improved our ticket resolution efficiency. I take pride in my ability to analyze support metrics and identify training needs, contributing to a 15% gain in first contact resolution. My diverse skill set and commitment to excellence make me a valuable asset in any healthcare or customer service setting.