Open to opportunities

umair ali khan

@umairalikhan

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Operations and supply chain leader specializing in returns, inventory optimization, and Salesforce automation.

Pakistan

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What I'm looking for

I’m seeking a senior-level role as Senior Manager or Director of Supply Chain, Inventory, or Warehouse Operations, where I can lead teams, improve RMA/returns and inventory processes, build KPI-driven execution, and optimize operational efficiency end-to-end.

I’m a results-driven Operations & Supply Chain leader with 15+ years of progressive experience across Order Management, Returns Operations, Inventory Optimization, and Financial Analysis. I currently serve as Manager, Order Management Returns at Motive (ex-KeepTruckin), leading end-to-end RMA workflows, cross-functional coordination, and a high-performing team of nine specialists.

I focus on driving process improvements that reduce operational costs and maximize asset recovery value—developing and enforcing SOPs, optimizing inventory flow for returned/refurbished/replacement units, and building KPI dashboards for RMA cycle time, return rates, warranty compliance, and productivity. I’ve automated return status notifications in Salesforce and Zuora, reducing manual touchpoints by 35%, while collaborating with Customer Success, Finance, Logistics, and Engineering to resolve escalated return cases and surface actionable insights. Earlier in my career, I supported returns operations as an Analyst and Team Lead, and also worked as a Financial & Data Analyst using SQL and financial modeling to inform decision-making.

Experience

Work history, roles, and key accomplishments

Current

Manager, Order Management Returns

Current

Motive

Apr 2024 - Present (2 years)

Led a team of 9 specialists managing the full RMA lifecycle from case initiation and warranty validation through replacement dispatch and refurbished unit reintegration. Automated return status notifications in Salesforce and Zuora, reducing manual touchpoints by 35% and improving case resolution time while tracking KPIs such as RMA cycle time and warranty compliance.

Salesforce CRM Zuora KPIs

Assistant Manager, Returns

Motive

Apr 2022 - May 2024 (2 years 1 month)

Promoted to manage the Returns department, overseeing daily operations, staff scheduling, and cross-department coordination. Streamlined warranty validation in Salesforce CRM, improving accuracy and reducing processing time by 20%, and reduced repeat RMA rates by applying fault trend analysis with Product teams.

Warranty Validation Salesforce CRM Fault Trend Analysis Scheduling Process Improvement

Order Management Team Lead

Motive

Dec 2021 - May 2022 (5 months)

Supervised the returns team to ensure SLA compliance and accurate data entry across return activity logs. Developed return documentation templates and SOPs adopted department-wide, and acted as escalation point for complex cross-department return cases.

SLA Management SOP Development Escalation Management Salesforce CRM

Order Management Analyst (Returns)

Motive

Aug 2017 - Dec 2021 (4 years 4 months)

Resolved customer and internal queries on return status, warranty coverage, and inventory replacements, ensuring timely communication to Customer Success. Maintained detailed returns logs with fault trend and causal factor data, supported day-to-day Returns operations, and trained new hires on Salesforce CRM and returns workflows.

Salesforce CRM

Senior Financial & Data Analyst

Qineqt Inc.

Mar 2016 - May 2017 (1 year 2 months)

Built financial comparison templates and analyzed income statements, cash flow reports, and balance sheets for institutional investment clients. Developed forecast models and used SQL-driven data extraction to deliver industry metrics (including NAV, FFO, and AFFO) and trend insights across real estate, banking, and technology sectors.

Financial Analysis Financial Modeling Forecast Modelling Data Extraction NAV FFO AFFO Metrics

Financial Analyst

S&P Global Market Intelligence

Aug 2013 - Mar 2016 (2 years 7 months)

Maintained up-to-date financial data for US and Canadian public companies and supported institutional clients with real-time analytics and industry-specific metrics. Developed subject matter expertise in REITs and SNL platforms, and responded to client and internal inquiries with accuracy and timeliness.

Financial Data Management REIT SNL Platform Expertise Institutional Client Support Real Time Analytics Research & Insights

Store Team Lead

Egyptian Pakistani Telecom Service Company

Feb 2012 - Mar 2013 (1 year 1 month)

Implemented financial policies and procedures to ensure accurate transaction recording and secure documentation. Managed inventory monitoring and produced monthly analytical reports while coordinating with warehouse and purchasing teams, including maintenance/repair assessment and inventory control reporting.

Transaction recording