ubair khan

I am a Remote Network Security & Technical Support Leader with over 12 years of experience in enterprise networking, security, and customer success. My career has been defined by a proven track record of managing distributed teams and delivering exceptional remote troubleshooting services. I excel in implementing secure network solutions globally, ensuring that organizations can operate seamlessly and securely.

Throughout my career, I have achieved significant milestones, including a remarkable SLA compliance of 99.6%, which reduced escalations by 40%. I have led a distributed team of 15 engineers, enhancing first-call resolution rates by 25%. My expertise in leveraging remote collaboration tools such as Zoom, Slack, and MS Teams has been instrumental in maintaining operational efficiency and client satisfaction.