Tyler User

Design, provision, and maintain enterprise Microsoft Azure cloud infrastructure, optimizing virtual network design, high-availability storage, and system security configurations. Execute complex application migrations from on-premises environments to Azure while building automation scripts for resource provisioning, scaling, and patching.

Served as Implementation Lead across enterprise IT initiatives, overseeing architectural design, testing, and deployment across physical, virtual, Active Directory/Exchange, and Azure environments. Led the enterprise-wide transition from legacy network shares to SharePoint Online and OneDrive, delivering comprehensive user/ops training prior to hand-off with zero workflow disruption.

Managed multi-tenant client server architectures, executing Windows Server OS upgrades, capacity planning, and patch management strategies. Authored and standardized operational procedures, infrastructure documentation, and architectural knowledge base articles.

Planned, coordinated, and executed major client infrastructure upgrades to bring systems into compliance with PCI-DSS security standards. Designed and deployed least-privilege security models, multi-factor authentication (MFA) rollouts, and application control measures across client workstation and server fleets.

Partnered alongside C-level executives and external auditors to design, test, and implement security architectures compliant with CMMC, DFARS, and NIST frameworks required for DoD contract eligibility. Redesigned Business Continuity and Disaster Recovery (BCDR) frameworks and translated complex compliance metrics into actionable strategies for non-technical stakeholders.

Selected by executive leadership to design, plan, and deploy workstation infrastructure upgrades for Sheriff's Office dispatchers, delivering the project 2 weeks ahead of schedule with zero interruption to emergency 911 services. Directed hardware/software upgrade project for Tax Collector employees, completing deployment 4 weeks ahead of deadline with minimal service disruption.

Post-baccalaureate studies in Computer Science.

Bachelor of Arts degree from Belhaven University.