At Ascendion Engineering Pvt Ltd, I develop .NET 8 REST APIs for Microsoft’s Lodestone (Playercare) workflows and build React-based micro frontends. I also use Azure Functions and Cosmos DB to support application processing and data storage.
For the AI-powered Playercare Support Assistant, I implemented AI agents and tool calling for information retrieval and supported operational actions. I integrated Azure OpenAI and Microsoft Foundry, with Python and FastAPI services connecting the AI capabilities to existing Playercare backend services.
I also developed an AI-powered Zendesk ticket summarization application that analyzes support-ticket conversations with Azure OpenAI. Its summaries help newly assigned support agents understand ticket context without manually reviewing lengthy histories.
Previously, at Yash Technologies, I developed .NET Core Web APIs using CQRS and MediatR for the CyberColors project. At SquareVision Technologies, I developed a Hospital Management System using C#, ASP.NET MVC, Web API, and Entity Framework.
