Open to opportunities

Tomilola Rachael

@tomilolarachael

I keep executive operations organized through reliable administrative coordination, customer support, and digital workflow management.

Nigeria

Message

What I'm looking for

I'm looking for a role where I can provide dependable administrative and customer support, improve digital workflows, and help executives or businesses stay organized and productive.

I've supported customers and internal teams at Net-fair Media and Marketing through email, live chat, and phone, resolving enquiries, maintaining CRM records, and helping meet response, resolution, satisfaction, and service-quality standards.

Previously at Diplawtt Ventures, I managed executive schedules, appointments, correspondence, travel arrangements, records, and confidential business information. I bring organized digital workflows, attention to detail, and dependable administrative support that helps businesses focus on strategic priorities.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Net-fair Media and Marketing

Apr 2024 - Present (2 years 4 months)

Provided prompt and professional customer support via email, live chat, and phone, resolving issues and maintaining accurate records using CRM systems. Collaborated with internal teams and consistently met KPIs including response time and customer satisfaction.

Customer Support CRM Email Management Live Chat Phone Support Data Entry Reporting Collaboration

Virtual Assistant

Diplawtt Ventures

Nov 2021 - Jan 2023 (1 year 2 months)

Provided comprehensive administrative support to executives, managing schedules, correspondence, travel arrangements, and office records. Maintained strict confidentiality when handling sensitive business information.

Calendar Management Email Management Travel Planning Record keeping Confidentiality Administrative Support