Open to opportunities

Toluwanimi Obafemi

@toluwanimiobafemi

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Detail-oriented project coordinator skilled in customer support and operational delivery.

Nigeria

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What I'm looking for

I seek roles where I can coordinate impactful projects, improve processes, and deliver measurable results in structured, fast-paced teams emphasizing clarity, growth, and stakeholder impact.

I am a solutions-driven project coordinator with proven experience in project coordination, financial tracking, administrative operations, and high-volume customer support. I have guided 100+ youths through structured trainings, managed a multi-phase youth empowerment project valued at multi-million naira scale, and drove 300% sales growth through customer engagement and retention strategies.

I excel at translating goals into measurable results, improving systems, and communicating clearly across diverse stakeholders. Trusted with high-responsibility roles early in my career, I thrive in structured, fast-paced environments where clarity, organization, and impact matter.

Experience

Work history, roles, and key accomplishments

Graduate Intern

International Institute of Tropical Agriculture

Mar 2023 - Feb 2024 (11 months)

Coordinated a multi-phase youth empowerment project valued at multi-million naira, guided 100+ youths through agribusiness training, organized 7 seminars, and secured a $2,500 grant to support business launches and measurable participant outcomes.

Project Coordination Grant Management Workshop Facilitation Documentation Monitoring & Evaluation Mentoring Communication

Customer Service Specialist

ShindaraCakesnmore Ltd

Feb 2020 - Jun 2022 (2 years 4 months)

Managed 30–40 daily customer interactions across channels, resolved 90% of complaints on first contact, and drove 300% sales growth while doubling the customer base through retention-focused service improvements.

Customer Support Escalation Management CRM Complaint Resolution Cross Functional Collaboration KPI Tracking

Education

Degrees, certifications, and relevant coursework

University of Ilorin

Bachelor of Agriculture, Agricultural Economics

2016 - 2022

Grade: First Class Honours

Activities and societies: Presented research at international conferences; participated in youth leadership and community outreach programs.

Completed a Bachelor of Agriculture in Agricultural Economics with First Class Honours, focusing on agricultural economics and related applied research.