Open to opportunities

Tlhabologo Disemelo

@tlhabologodisemelo

Message

Dedicated Operations Admin and Accounts Manager with 10 years of experience.

South Africa

Message

What I'm looking for

I am looking for a role that offers growth opportunities and values strong client relationships.

I am an experienced Operations Admin and Accounts Manager with over a decade of expertise in managing client accounts and ensuring exceptional service delivery. My journey began at The Document Warehouse, where I have spent the last 10 years, building strong relationships with clients and ensuring their needs are met within budget constraints.

Throughout my career, I have honed my skills in records management, client account management, and administrative support. I take pride in my attention to detail and my ability to manage multiple tasks efficiently, from monthly billing to quality checks of document destruction. My commitment to excellence has led to promotions and increased responsibilities, reflecting my dedication to my work and the success of my team.

I am now seeking new opportunities to leverage my skills and experience in a challenging environment where I can continue to grow and contribute to organizational success.

Experience

Work history, roles, and key accomplishments

Current

Operations Admin / Account Manager

Current

The Document Warehouse

Mar 2022 - Present (3 years 3 months)

Responsible for building and maintaining strong client relationships, managing accounts, and ensuring services meet client needs and budgets. Duties include monthly billing, responding to inquiries, and providing administrative support across departments.

Client Relationship Management Account Management Billing Administrative Support Database Management Communication Quality Assurance Customer Service Records Management

Current

Operations Admin / Account Manager

Current

The Document Warehouse

Mar 2022 - Present (3 years 3 months)

Responsible for building and maintaining strong client relationships, managing accounts, and ensuring services meet client needs and budgets. Duties include quality checks, monthly billing, and administrative support across departments.

Client Relationship Management Account Management Administrative Support Billing Quality Assurance Database Management Communication Team Collaboration

Administration Clerk

The Document Warehouse

Feb 2021 - Mar 2022 (1 year 1 month)

Ensured accuracy of SASSA member information for payments. Performed personal assistant duties for the General Manager, including diary management and records management.

Records Management Administrative Support Client Communication Team Collaboration Office Management Customer Service

Debtor's Clerk

The Document Warehouse

Jun 2020 - Feb 2021 (8 months)

Managed client accounts, prepared monthly statements, and communicated with debtors regarding overdue accounts. Ensured adherence to the Debtor’s Management Policy.

Client Communication Debt Collection Time Management

Debtor's Clerk

The Document Warehouse

Jul 2020 - Feb 2021 (7 months)

Managed client accounts, prepared monthly statements, and communicated with debtors regarding overdue accounts. Ensured adherence to the Debtor’s Management Policy.

Client Management Invoicing Communication Debt Collection Customer Service Records Management

Mailroom Clerk

The Document Warehouse

Jul 2013 - Jul 2015 (1 year 11 months)

Performed quality checks on invoices and managed mailroom operations. Ensured timely processing of documents and communication with clients.

Invoice Management Quality Assurance Client Communication Organizational Skills Team Collaboration Customer Service

Administration Clerk

The Document Warehouse

Feb 2020 - Mar 2022 (2 years 1 month)

Ensured accurate data capture of SASSA members' information across provinces, supporting payment processes. Provided administrative assistance and managed records effectively.

Data Entry Records Management Administrative Support Communication Team Collaboration Time Management

On-Site Records Manager

Edcon

Jun 2016 - May 2020 (3 years 11 months)

Managed records for multiple branches, submitted journals, and registered new client containers. Provided support for document archiving requirements.

Records Management Communication Team Collaboration Organizational Skills

On-Site Records Manager

Edcon

Jun 2016 - May 2020 (3 years 11 months)

Oversaw records management for multiple branches, ensuring accurate classification and indexing of records. Managed journal submissions and client registrations.

Records Management Classification Indexing Team Management

Mailroom Clerk

The Document Warehouse

Jul 2013 - Jul 2015 (2 years)

Performed quality checks on invoices and managed mailroom operations, ensuring efficient processing and communication with clients.

Invoice Management Quality Assurance Client Communication Time Management

Education

Degrees, certifications, and relevant coursework

University of Johannesburg

Advanced Certificate, Business Management

2022 -

Pursuing an Advanced Certificate in Business Management (NQF 6), with an emphasis on client account management and ensuring service delivery meets client needs.

University of Johannesburg

Higher Certificate, Business Management

2021 - 2022

Completed a Higher Certificate in Business Management, focusing on managing client accounts, responding to client inquiries, and providing administrative support to various departments.