Thomas Maddox

Built and led an MSP technology function focused on infrastructure operations, cybersecurity, managed services, service delivery, standards, documentation, and escalation. Served as executive and technical escalation point across identity, endpoint protection, networking, monitoring, vendors, and customer operations.

Advised executives on enterprise architecture, Microsoft platforms, infrastructure modernization, hybrid cloud, disaster recovery, managed services, and operational resilience. Converted business, risk, security, and delivery requirements into practical roadmaps, architecture standards, migration plans, and long-term support models.

Guided enterprise customers through data center and hybrid infrastructure modernization, virtualization, storage, business continuity, and managed-services strategy. Led dual-colocation expansion and cross-site DR/BCDR architecture, and designed an Azure/colocation/on-premises hybrid solution to resolve shop-floor latency.

Led approximately $125M in enterprise architecture for a $500M global manufacturing expansion, aligning executives, engineering, facilities, and strategic technology partners. Directed modernization for a 400-bed, three-hospital healthcare system spanning approximately 120 production servers and nearly 1,200 VMware Horizon desktops while maintaining near-continuous clinical operations. Conceived a

Prepared a distributed enterprise client for transition to ACS, coordinating endpoint readiness, security tooling changes, monitoring deployment, knowledge transfer, and operational dependencies. Advanced onboarding for approximately 60 distributed Dell monitoring probes across ConnectWise, endpoint security, Apple device management, firewall/SIEM, MDR, and email-security dependencies.