Theresa Fruhwuerth
@theresafruhwuerth
I build production GenAI applications and AI transformation workflows that improve customer and business outcomes.
NetherlandsWhat I'm looking for
I'm building AI transformation workflows at Miro, helping business users develop agents using Code as Harness, agentic engineering, evaluation, and standardized delivery practices. I also develop customer design-partnership PoCs and KPIs for transformation outcomes.
At ABN AMRO, I built a production GenAI application for automated customer-call documentation with guardrails and human-in-the-loop controls, reducing average handling time by 15%. I also developed reusable GenAI framework components and an LLM evaluation technique adopted across financial-crime use cases.
At BMW, I developed machine-learning solutions for customer-data classification, data quality, duplicate detection, information extraction, and anomaly detection. My work improved classification performance by 20% over a rule-based approach and included MLOps, NLP, APIs, monitoring, and cloud deployment.
Experience
Work history, roles, and key accomplishments
Developing a WoW for a new scaling GTM motion to help business users develop agents, and building a PoC for a design partnership to improve business process mapping.
Designed and developed a production GenAI application for automated documentation of customer calls, saving 15% AHT, and built reusable GenAI framework components used across multiple MVPs.
Education
Degrees, certifications, and relevant coursework
University of Vienna
Master of Science, Computational Science
2015 - 2017
Master of Science in Computational Science from the University of Vienna, completed from 2015 to 2017.
University of Illinois at Urbana-Champaign
Neuroscience
2013 - 2014
Research Assistant in Neuroscience at the University of Illinois at Urbana-Champaign from 2013 to 2014.
University of Vienna
Bachelor of Science, Psychology
2008 - 2013
Bachelor of Science in Psychology from the University of Vienna, completed from 2008 to 2013.
University of Vienna
Microbiology and Genetics
2009 - 2013
Completed 140 out of 180 credits towards a Bachelor's Degree in Microbiology and Genetics at the University of Vienna from 2009 to 2013.
University of Illinois at Urbana-Champaign
2011 - 2011
Study abroad semester at the University of Illinois at Urbana-Champaign in 2011.
Availability
Location
NetherlandsAuthorized to work in
Website
llmshowto.com/theresaJob categories
Skills
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