At Empower, I perform customer verification and KYC checks to support onboarding, and conduct CDD and EDD reviews for higher-risk customers. I document risk information and escalate concerns as required.
I monitor account and transaction activity for unusual patterns, record my findings, and escalate potentially suspicious activity through established procedures. I also follow AML / KYC requirements and maintain the confidentiality of customer information.
At Empower, I process Money In / US retirement-services transactions, including withdrawals, loans, transfers, and rollovers. I review transaction details for accuracy and respond to queries from business partners and client support teams.
At HINDUJA GLOBAL SOLUTIONS (HGS), I reviewed medical records and claim documentation, updated information in relevant applications, and supported payment processing. I also prepared production and quality reports, supported associate coaching, and mentored new joiners as a Subject Matter Expert.
