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Tharika Munna

@tharikamunna

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Dedicated psychology professional with strong problem-solving and communication skills.

India

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What I'm looking for

I am looking for a role that allows me to leverage my psychology background to foster positive change and improve customer experiences.

I am a dedicated psychology professional with a strong background in counseling and human resources. My education includes a Master’s in Counseling Psychology from IGNOU, where I honed my skills in understanding human behavior and fostering positive change. I excel in high-pressure environments, demonstrating exceptional problem-solving abilities and effective communication skills.

Throughout my career, I have achieved significant improvements in customer service, enhancing client satisfaction through empathetic communication and effective conflict resolution. My experience includes promoting human rights awareness through workshops and seminars, showcasing my commitment to social issues and community well-being. I am passionate about creating positive workplace environments and dedicated to helping individuals reach their full potential.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Flipkart

Oct 2021 - Oct 2022 (1 year)

Excelled in high-pressure environments, resolving customer complaints with empathy and professionalism. Enhanced customer satisfaction by addressing concerns promptly and effectively managing escalated calls. Demonstrated strong problem-solving and communication skills, contributing to increased customer loyalty.

Customer Service Problem Solving Communication Multitasking Conflict Resolution Interpersonal Communication Empathy

ABA Therapist

Clinical Setting

Feb 2021 - Oct 2021 (8 months)

Developed individualized treatment plans based on ABA principles for neurodivergent clients. Implemented behavior intervention plans to increase positive behaviors and reduce challenges, providing one-on-one therapy in a clinical setting.

Treatment Planning Behavioral Interventions Communication Empathy Team Collaboration

ABA Therapist

Self-Employed

Jan 2021 - Oct 2021 (9 months)

Developed and implemented individualized treatment plans based on ABA principles for neurodivergent clients. Focused on increasing positive behaviors and reducing challenges in a clinical setting.

Treatment Planning Client Management Communication Empathy Individualized Therapy

Human Rights Advocate

Self-Employed

Jan 2021 - Oct 2021 (9 months)

Promoted human rights awareness through workshops and seminars, fostering positive change in communities. Developed and implemented flexible programming to support public diplomacy efforts, demonstrating leadership and collaboration skills.