Thamsanqa Khoza
@thamsanqakhoza
Logistics coordinator with 10+ years ensuring on-time deliveries and operations.
South AfricaWhat I'm looking for
I am a Logistics Coordinator with over 10 years' experience across courier, warehousing, and supply chain operations, delivering reliable dispatch, shipment monitoring, and POD management to meet KPIs and SLAs.
I have worked with major global carriers—FedEx, UPS, DHL—and have a strong record coordinating drivers and service providers, capturing accurate shipment data on mainframe systems, and resolving customer and shipment exceptions to support retention and revenue goals.
I hold a Diploma in Operations Management (2024) and a National Certificate in Freight Forwarding & Customs Compliance (NQF 3), and I seek to bring disciplined operational coordination, clear stakeholder communication, and data accuracy to a growth-oriented logistics team.
Experience
Work history, roles, and key accomplishments
FELogistics Coordinator
FedEx Express
Apr 2019 - Jan 2024 (4 years 9 months)
Managed inbound/outbound customer calls, booked collections, tracked shipments and ensured on-time delivery while maintaining accurate mainframe records and supporting revenue and customer retention.
UPProvided PODs, tracked shipments to meet delivery KPIs, captured shipment data on mainframe systems, coordinated daily collections and route allocation, and liaised with customers and drivers to resolve service queries.
Operations Clerk
Royale International
Jan 2013 - Feb 2013 (1 month)
Scanned inbound/outbound import-export shipments, allocated parcels to drivers by route and resolved problem shipments to ensure timely dispatch during a short-term assignment.
In-House Clerk
Dawn Wing Global Express
Jan 2011 - Dec 2011 (11 months)
Managed client-site customer service, booked collections, captured PODs and updated clients on delivery status while assisting with shipment query resolution.
DSFreight Forwarding Learner
DHL Global Forwarding SA
Jan 2010 - Dec 2010 (11 months)
Completed a freight forwarding learnership supporting airfreight exports and cross-border operations, capturing export releases and assisting warehouse operations and POD processing.
International POD Clerk
BEX Business Express
Mar 2008 - Jan 2009 (10 months)
Compiled PODs and documentation for clients, prepared import/export quotes, liaised with customer service and accounts, and managed daily query reports during a contract period.
Education
Degrees, certifications, and relevant coursework
Unknown Institution (Diploma: Operations Management)
Diploma, Operations Management
2024 - 2024
Completed a Diploma in Operations Management in 2024 focused on operational and logistical practices.
DLDHL Global Forwarding (learnership)
National Certificate (NQF 3), Freight Forwarding & Customs Compliance
2010 - 2010
Completed a National Certificate in Freight Forwarding (NQF Level 3) in 2010 with practical experience in airfreight exports and cross-border operations.
Unknown Institution (Diploma: Call Centre Operations)
Diploma, Call Centre Operations
2007 - 2007
Completed a Diploma in Call Centre Operations in 2007 covering customer service and call handling practices.
Unknown Secondary School
Senior Certificate, General Secondary Education
Achieved Senior Certificate (Matric) in 2004.
Availability
Location
South AfricaAuthorized to work in
Job categories
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