Looking for a job

Jidan User

@tazibulhasan

Message

I streamline administrative workflows and resolve high-volume customer support cases accurately.

Bangladesh

Message

What I'm looking for

I'm looking for a role where I can support organized operations, handle client communication, manage documentation, and contribute to efficient workflows in a fast-paced remote team.

I have experience supporting administrative operations, client communication, and workflow management in fast-paced remote environments. At MediaE360, I supported daily administrative tasks, managed Upwork job bidding, and prepared tailored proposals based on client requirements.

Previously, at Smartkündigen OHG, I handled 100+ client issues daily with 99% accuracy and managed 500+ client emails each week. I also worked with legal advisors to support clients with their cases, contributing to improved outcomes and faster processing.

I’m experienced with backend ERP systems, case management, documentation, and maintaining accurate records. My strengths include clear written communication, attention to detail, responsive client support, and organized workflow management

Experience

Work history, roles, and key accomplishments

Administrative Assistant

MediaE360

Mar 2025 - Apr 2026 (1 year 1 month)

Supported daily administrative operations and task coordination. Managed job search and bidding activities on Upwork, prepared tailored proposals, and maintained accurate records of applications and client communications.

Administrative Work Task Coordination Upwork Bidding Proposal Writing Client Communication Record keeping Microsoft Office Google Workspace Time Management

Customer Support Executive

Smartkündigen OHG

Jan 2024 - Feb 2025 (1 year 1 month)

Resolved up to 100+ client problems per day with a 99% accuracy rate. Handled 500+ client emails per week, worked with legal advisors to reduce fines, and operated backend ERP software for case management.

Customer Support Client Communication Email Management Legal Case Management ERP Problem Solving Time Management Reporting