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Tayna Ferreira

@taynaferreira

Logistics operations analyst at Total Express who analyzed delivery performance and produced Power BI reports for operational decisions.

Brazil

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At Total Express, I prepared operational reports in Power BI and Excel and analyzed logistics performance data to support operational decisions. I monitored First Mile and PUDOS performance and identified operational deviations.

At Loggi, I monitored PUDO collections and fleet tracking, followed up on operational incidents, and worked with logistics partners and carriers to support daily SLA compliance.

At Overseas Network, I planned complex travel itineraries and coordinated logistics across stakeholders and resources. I also negotiated with suppliers in Brazil and abroad and supported quality checks and customized proposals.

Earlier, I supported 3PL transport operations at Shippify, B2B client operations at Gympass, and airport operations at Avianca Brasil. My experience also includes operational data analysis, transport documentation, and tools such as Excel, Power BI, CRM platforms, and SAP.

Experience

Work history, roles, and key accomplishments

Analista de Informações Gerenciais

Total Express

May 2026 - Jul 2026 (2 months)

Elaborated operational reports and analyzed logistics performance data using Power BI and Excel. Monitored client performance and extracted data to support operational decisions.

Power BI Excel Data Analysis Operational Reporting Performance Monitoring

Assistente de Controle de Malha

Loggi

Mar 2026 - May 2026 (2 months)

Monitored daily PUDO collections, fleet tracking, and operational incidents. Managed relationships with logistics partners to ensure SLA compliance and quick resolution of issues.

GPS Fleet Tracking SLA Management Incident resolution Partner Relationship Management

Assistente de Planejamento de Viagens - Bilíngue

Overseas Network

Feb 2025 - Aug 2025 (6 months)

Coordinated logistics and operations for complex itineraries, managing supplier relationships and negotiating terms. Ensured quality control of routes and supported proposal development.

Logistics Coordination Supplier Negotiation Quality Control Proposal Development

Assistente de Sucesso do Cliente - Backoffice

Shippify

Jan 2023 - Jun 2023 (5 months)

Provided operational support in a 3PL environment, monitoring transports and managing partner relationships. Standardized internal processes and participated in continuous improvement initiatives.

3PL Operations Incident resolution Process Standardization Continuous Improvement SLA Management

Estagiária de Gestão de Operações

Gympass

Jan 2022 - Sep 2022 (8 months)

Supported B2B operations with focus on client portfolio management and data maintenance. Extracted and analyzed operational data to support decision-making.

CRM Data Analysis Client Portfolio Management Operational Support

Analista de Suporte N1

Teleperformance

Mar 2020 - Aug 2021 (1 year 5 months)

Provided technical support for iOS and macOS users, resolving incidents quickly and maintaining SLA compliance.

Technical Support iOS MacOS Incident resolution SLA Management

Agente de Despacho

Avianca Brasil

Mar 2017 - May 2019 (2 years 2 months)

Managed airport operations including documentation, boarding control, and resolution of customer incidents. Ensured regulatory compliance and provided passenger check-in support.

Airport Operations Documentation Compliance Customer Service Check in

Estagiária de Ensino Médio

Caixa Econômica Federal

Sep 2014 - Sep 2015 (1 year)

Used DTS Access for SQL data extraction and transformation. Uploaded data to corporate systems and supported administrative routines.

SQL DTS Data Extraction data transformation Administrative Support

Aprendiz

Sabesp

Jul 2012 - Jul 2014 (2 years)

Controlled document receipt and dispatch using MS Access. Participated in Kaizen quality management initiatives and prepared operational spreadsheets and presentations.

MS Access Document Control Kaizen Spreadsheets Presentation Skills