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Tatum Wong-Crawford

@tatumwongcrawford

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Dedicated HR professional with over a decade of management experience.

Guyana

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What I'm looking for

I am looking for a role that fosters growth and allows me to make a meaningful impact.

I am Tatum Wong-Crawford, a dedicated Human Resources professional with over a decade of experience in HR management, customer service training, and employee development. My journey has equipped me with the skills to thrive in fast-paced environments, where I excel in providing exceptional HR support and fostering a positive workplace culture.

In my most recent role as Human Relations Manager at Correia Group of Companies, I successfully managed HR operations for over 400 staff, implementing key performance indicators and enhancing employee engagement. My commitment to excellence and proactive approach have consistently led to improved organizational outcomes, making me a valuable asset to any team.

I am now seeking a new opportunity that offers growth and the chance to make a meaningful impact. I am eager to contribute my skills and experience to an organization that values dedication and innovation in its HR practices.

Experience

Work history, roles, and key accomplishments

Human Relations Manager

Correia Group of Companies

Oct 2022 - May 2023 (7 months)

Oversaw the HR Department, managing support services for over 400 staff. Developed recruitment procedures, ensured compliance with labor laws, and implemented key performance indicators. Conducted staff training and managed employee relations.

HR Management Recruitment Employee Relations Labor Law Performance Management Compensation Management

Human Relations Supervisor

Correia Group of Companies

May 2021 - Sep 2022 (1 year 4 months)

Managed daily operations of the HR Department, administered compensation plans, and assisted in talent acquisition. Oversaw employee onboarding and supported HR policy implementation.

HR Operations Talent Acquisition Employee Onboarding HR Policies Employee Support Performance Management Team Leadership

Senior Human Resources Officer

Guyana Telephone and Telegraph Company, GTT

May 2020 - Oct 2020 (5 months)

Handled recruitment and selection processes, managed employee relations, and administered health and life insurance plans. Participated in culture change initiatives and various HR functions.

Recruitment Employee Relations Cultural Change Performance Management Employee Engagement

Training and Business Support Manager

E-Networks Inc.

Mar 2019 - Mar 2020 (1 year)

Supported recruitment and orientation processes, coordinated employee training needs, and maintained insurance correspondence. Drove customer experience strategy and managed HR objectives.

Recruitment Customer Experience Strategy HR Objectives Employee Engagement

Customer Experience Manager

E-Networks Inc.

Oct 2017 - Mar 2019 (1 year 5 months)

Developed marketing plans for customer acquisition and retention, ensured sales targets were met, and managed employee training for customer service. Led team engagement initiatives.

Marketing Strategy Customer Acquisition Sales Management Team Leadership Customer Retention Brand Awareness

Customer Care Support Manager

U-Mobile Cellular Inc. (Digicel)

Oct 2014 - Oct 2017 (3 years)

Managed customer service quality, coached team leaders, and ensured customer satisfaction through effective management of service agents. Analyzed performance metrics and provided reports.

Customer Management Quality Assurance Coaching Performance Analysis Reporting Team Management Customer Satisfaction

Quality and Assurance Agent

U-Mobile Cellular Inc. (Digicel)

Jul 2007 - Jan 2010 (2 years 6 months)

Monitored call quality, coached agents, and analyzed customer satisfaction surveys. Developed training needs based on performance metrics and facilitated calibration exercises.

Coaching Training Development Performance Metrics Quality Assurance Team Collaboration

Education

Degrees, certifications, and relevant coursework

University of East London

Master’s in Business Administration, Business Administration

Completed a Master’s in Business Administration, focusing on advanced business management principles and practices.

University of Bedfordshire

Bachelor of Arts, Business Administration

Earned a Bachelor of Arts in Business Administration with Honours, emphasizing business management and operational strategies.

Art Williams & Harry Wendt Aeronautical Engineering School (AHWAES)

Instructional Techniques

Studied Instructional Techniques, focusing on effective teaching methodologies and training strategies.

The Consultative Association of Guyanese Industry Ltd. (CAGI)

Human Resource Management

Completed a course in Human Resource Management, covering essential HR practices and policies.

University of South Florida via Nations School of Business and Management

Occupational Safety and Health

Completed Occupational Safety and Health Training in General Industry Safety and Health.

Association of Business Executives- A.B.E

Diploma, Human Resource Management

Earned a Diploma in Human Resource Management, focusing on HR principles and practices.

Hootsuite University

Certificate, Social Media Management

Completed a Certificate as a Social Media Consultant, focusing on social media strategies and management.

Cambridge University

International Diploma, Business

Grade: Pass with Merit

Achieved an International Diploma in Business- Advanced Level with Pass with Merit.

Cambridge University

Certificates, Business

Completed Certificates in Advanced Level Modules including Business Communication, Human Resource Management, Study of Business Organization, and Marketing.

Adult Education Association

Diploma, Computer Studies

Grade: Pass with Distinction

Earned a Diploma in Computer Studies with Pass with Distinction, focusing on computer applications and systems.

Caribbean Secondary Examination Certificate (CSEC)

CSEC, Secondary Education

Completed secondary education with grades in various subjects including English Language, Social Studies, English Literature, Mathematics, and Biology.