At Accenture, I support enterprise customer profile and integration services across CRM, CIAM, CLM, and loyalty-related systems. I investigate production incidents involving API failures, timeouts, duplicate profiles, data validation, and synchronization.
For the SAUDIA Digital Integration Platform, I supported customer profile synchronization across Microsoft Dynamics 365 CRM, CIAM, CLM, Comarch, Azure Functions, and APIM. I also analyzed registration, duplicate validation, downstream integration, and cache-related issues affecting digital customer journeys.
I improved service resilience by applying standardized retry handling, fresh HTTP request creation, configurable retry counts, and operational logging. I use Azure Application Insights and KQL to analyze logs and isolate root causes.
My work also includes contributing to .NET migration, security remediation, code reviews, UAT validation, and release readiness. During academic training, I built an inventory management system with Vendor and Material microservices and compared machine learning approaches for crop prediction.
